Customer Success Associate

4 weeks ago

Fairport, New York, United States Fortive Corporation Full time
Your Role:

As a Customer Success Associate with the Asset Protection product line, you will be responsible for delivering exceptional client experiences. Your primary focus will be on managing orders from entry to delivery, responding to customer inquiries, and providing proactive support to ensure success from order to delivery.

Key Responsibilities:

  • Utilize Salesforce to manage orders and respond to customer inquiries.
  • Triage inbound client requests and escalate to appropriate departments as needed.
  • Provide tier 1 phone support for inbound calls and collaborate with cross-functional teams to resolve issues.
  • Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Participate in quoting functions and evaluate problems to propose solutions from established options.

Requirements:
Skills & Experience

The ideal candidate will possess the following skills and experience:

Minimum 1 year of related customer service experience.

Associate's degree preferred.

Strong written and verbal communication skills, with the ability to effectively communicate with clients and internal stakeholders.

Strong phone etiquette and problem-solving skills, with the ability to work in a fast-paced environment and prioritize tasks effectively.

Requires attention to detail and ability to quickly learn new processes and procedures.

Collaborates well with teammates and cross-functionally, with a strong focus on delivering exceptional client experiences.

Works within established procedures with a moderate degree of supervision.

Preferred Skills:
Oracle and Salesforce experience.

Strong typing skills and proficiency in Microsoft Office Suite.

Knowledge of electric power transmission and distribution, with a strong understanding of the Asset Protection product line.

Bilingual is a plus.

Fortive Corporation Overview

Fortive's essential technology makes the world stronger, safer, and smarter.

We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies.

We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.


We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth.

We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive:
For you, for us, for growth.

The salary range for this position (in local currency) is Hourly Rate USD .

Base pay offered may vary depending on various factors, including, but not limited to:
job-related knowledge; skills; experience; and other eligibility factors such as geographic location.

The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

We are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers.

We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.

Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at

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