Store Operations Lead

1 day ago


Honolulu, Hawaii, United States Jobs for Humanity Full time
Job Summary

Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience.

Key Responsibilities:

  • Provide people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.
  • Oversee the daily operations of the store, including open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling, and/or making necessary modifications, inventory management, and proper cash handling.
  • Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion, and quality metrics, as well as compliance with federal, state, and local regulations.
  • In conjunction with the other field leaders, ensure that every technician is SafeTechTM certified and through training, re-training, and coaching that all technicians are performing quality installs or repairs on every job.

Requirements:

  • 3+ years of leadership experience with an innovative approach toward incenting performance.
  • ~3-5 years of experience in retail or service center environments; automotive experience preferred.
  • ~ Proficiency with Microsoft Office Suite, web applications, and general office equipment.
  • ~ Present a professional appearance and wear personal protective equipment.

Why Join Us:

  • Competitive weekly pay and bonus opportunities.
  • This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.


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