Quick Lube Service Advisor
4 weeks ago
We are seeking a highly skilled and customer-focused Quick Lube Service Advisor to join our team at Driver's Edge Auto Repair. As a Quick Lube Service Advisor, you will be responsible for providing exceptional customer service, ensuring a smooth and pleasant experience for our clients seeking quick lube and maintenance services.
Key Responsibilities:- Provide exceptional customer service, greeting customers warmly and promptly, and assisting them with their service needs.
- Present oil change options and additional services based on manufacturer recommendations and DVI documentation.
- Assess customer needs and recommend appropriate services based on vehicle condition, DVI results, and maintenance history.
- Keep customers informed about their service status, any additional maintenance needs, and the completion time of their vehicles.
- Prepare and present service invoices to customers, process payments, and handle any billing inquiries or disputes.
- Maintain accurate records of customer interactions, services performed, and any follow-up actions required.
- Professional appearance and proven ability to work in a process-driven environment.
- Possess a valid Texas driver's license, or obtain a valid Texas driver's license within 30 days of the hire date.
- Ability to work a minimum of five days, including weekends.
- Strong interpersonal and communication skills to provide excellent customer service and build positive relationships.
- Ability to manage appointments, maintain records, and handle multiple tasks efficiently.
- Ability to address and resolve customer issues effectively and professionally.
- Work is primarily performed in a service garage setting with exposure to various weather conditions, noise, and vehicle exhaust.
Driver's Edge Auto Repair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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