Hospital Operations Manager

5 days ago


Delano, Minnesota, United States Optum Full time

About Optum

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Why Join Our Team?

You'll be part of a culture guided by diversity and inclusion, working alongside talented peers who share your passion for improving healthcare. We offer comprehensive benefits and career development opportunities, helping you grow professionally and personally.

About This Role

This position is responsible for managing the day-to-day operations of the department; including staff supervision, issue resolution, individual productivity, and acting as a technical resource. You will provide ongoing support and developmental guidance by analyzing performance metrics, providing performance feedback, and conducting training and other educational opportunities.

Key Responsibilities:

  • Staff Management: Addresses staff turnover, education, and training
  • Performance Feedback: Provides feedback to employees through formal and informal coaching
  • Issue Resolution: Manages performance issues and reviews
  • Training and Development: Assesses training needs and conducts training or other educational opportunities
  • Productivity Analysis: Analyzes performance metrics to locate and resolve trends and issues
  • Quality and Productivity Monitoring: Monitors and reports staff quality and productivity by completing monthly audits
  • Hiring and Onboarding: Interviews and hires staff
  • Timekeeping and Attendance: Manages timekeeping and attendance, coordinating the day-to-day support for staff and department
  • Technical Resource: Acts as a technical resource to staff and patients
  • Workflow Optimization: Identifies, addresses, and resolves workflow concerns
  • Employee Engagement: Completes monthly 1:1's and roundings to maintain consistent engagement with employees
  • Leadership and Guidance: Oversees and guides the work of staff, collaborating with the manager for program development and establishing policies and procedures

Requirements

  • Experience: 2+ years of experience with patient access (this could include experience with registration, insurance verification, benefit collections, Good Faith Estimates, prior authorization, referrals processing, and scheduling, etc)
  • Skills: Proficient in Microsoft office applications

Preferred Qualifications

  • Revenue Cycle Experience: 3+ years of experience in revenue cycle
  • Supervisory Experience: 2+ years of experience in a supervisor role
  • Epic Experience: Experience with Epic

What We Offer

We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Estimated Salary Range: $65,000 - $85,000 per year, based on location and experience.

About UnitedHealth Group

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

Candidates are required to pass a drug test before beginning employment.



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