HR Analyst Senior

5 days ago

Houston, Texas, United States Insperity Full time

Company Overview:

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Insperity is a leading provider of human capital management solutions, serving thousands of businesses and communities nationwide.

We value diversity, inclusivity, and a sense of belonging. Our mission is to empower our clients to succeed by delivering exceptional HR services and technology.

Job Summary:

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This role is responsible for delivering product implementation and support activities for Insperity Human Capital Management (HCM) products.

The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for helping clients achieve their business goals.

About the Job:

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This position requires a high degree of autonomy, with minimal supervision, to manage complex projects and ensure timely delivery.

The successful candidate will lead calls with internal and external stakeholders, assist with Teams channel questions, and coordinate with Insperity's project management team to perform assigned tasks and meet project deadlines.

Responsibilities:

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  • ">
  • Leads calls with both internal and external stakeholders">
  • Assists with Teams channel questions">
  • Coordinates with Insperity's internal project management team to perform assigned tasks and meet project deadlines">
  • Consults with customer's key decision makers regarding their current human resource guidelines, reporting needs, and payroll, benefits, and/or time set up">
  • Advises clients regarding most appropriate implementation strategies and best practices">
  • Performs in-depth discovery session in order to document functional specifications for system setup requirements using the Project Scope Document">
  • Configures software to maximize and streamline client human resources/payroll/time/benefits workflows and processes">
  • Provides client administrative level user training as required on the iSolved platform">
  • Facilitates scheduled client status update calls to identify client issues, potential escalations and advise on best practice recommendations">
  • Maintains outstanding customer service standards to ensure excellent customer satisfaction and retention">
  • Champions customer's needs for resolution on all open issues identified during integration process">
  • Develops relationships within the customer organization to effectively integrate project deliverables and meet customer business goals and metrics as defined in the project plans">
  • Keeps current on new products, industry trends and customers training needs">
  • Gathers product/software feedback with solutions for improvement to product/leadership teams">
  • Serves as a mentor for HCM Analysts and subject matter expert on software functionality, best practices as well as process and procedures">
  • Performs other duties as may be assigned by department supervisor">
  • Participates in the Disaster Recovery plan as required">
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Qualifications:

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  • ">
  • High School Diploma or equivalent is required. Bachelor's Degree is preferred.">
  • Five or more years of experience in systems integration or enterprise-class HRMS product implementation is required.">
  • Certified Payroll Professional (CPP) is preferred.">
  • High performance record on zero error first initial payroll runs.">
  • Ability to expertly manage their own accounts at the business team level.">
  • General knowledge of isolved data translation, Workforce Optimization Specialized Support, scheduling via time & attendance, and virtual clock.">
  • Ability to interpret tax rules on the state, federal and local level for software configuration.">
  • Demonstrated ability to work with high-touch, large, complex clients in a mid-market setting.">
  • Demonstrated interpersonal communication skills to interface with peers, leadership and customers.">
  • Expert in conducting customer facing meetings.">
  • Excellent written communication skills.">
  • Ability to communicate technical and project information in a business context.">
  • Demonstrated track record in delivering quality, on-time business solutions to a diverse customer base.">
  • In-depth human resources and payroll knowledge within a business setting.">
  • Ability to multi-task and manage complex tasks to completion with minimal direction.">
  • Expert level of accounting fundamentals and payroll/human resources best practices.">
  • In-depth knowledge and understanding of tax setup and requirements at the Federal, State and local level.">
  • Subject matter expert in the areas of payroll and human resources reporting for application in a business setting.">
  • Strong customer relations, time management and organizational skills.">
  • In-depth understanding of cross-departmental systems integration including time and attendance, and benefits.">
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Salary Information:

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The estimated salary for this position is between $90,000 - $120,000 per year, depending on location and experience.

Bonus and Benefits:

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We offer a comprehensive benefits package, including flexible paid time off, top-tier medical, dental, and vision benefits, health and wellness programs, and professional development opportunities.

About Us:

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At Insperity, we celebrate the diversity of our employees and leadership. We are an equal opportunity employer, committed to creating a workplace that is inclusive and respectful of all individuals.

Contact Us:

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Please submit your application through our website, and include your resume and cover letter.

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