Account Management Specialist

3 days ago


Exton, Pennsylvania, United States Citadel Full time

We are seeking a talented Account Management Specialist to join our Contact Center team at Citadel. In this exciting role, you will have the opportunity to work with customers to understand their financial needs and provide personalized solutions to meet those needs.

You will be responsible for responding to customer inquiries, resolving issues, and promoting our products and services. With a strong focus on sales and customer engagement, you will have the opportunity to build long-term relationships with customers and help them achieve their financial goals.

To succeed in this role, you will need to possess excellent communication and problem-solving skills, as well as a proven ability to work in a fast-paced environment. If you are a motivated and results-driven individual who is passionate about delivering outstanding customer service, we encourage you to apply.

**Key Responsibilities:**

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide personalized solutions to meet customer financial needs, including product recommendations and troubleshooting.
  • Build long-term relationships with customers through regular communication and follow-up.
  • Maintain accurate records and reports, including customer interactions and sales performance.

**Requirements:**

  • Two - Five years of proven sales ability in a goal-oriented environment.
  • Contact Center experience preferred.
  • High school diploma or equivalency required.

**What We Offer:**

  • A competitive salary of $55,000 - $65,000 per year, based on experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that encourages collaboration and teamwork.


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