Customer Service Representative
5 days ago
We are a leading nonprofit organization committed to strengthening community through youth development, healthy living, and social responsibility. Our mission is to bridge the gaps in community needs by nurturing the potential of youth and teens, improving our community's health and well-being, and providing support to our neighbors.
Job DescriptionThis role supports the work of the YMCA as a Membership Service Representative, delivering exceptional customer service levels in accordance with the values, mission, and policies of the YMCA of the Inland Northwest. The MSR ensures visitor satisfaction and retention through outstanding service orientation and maintaining a friendly, courteous, accurate and highly efficient atmosphere.
Key Responsibilities- Process and update registration for membership enrollment and program activities using proficiency in all YMCA programs, facilities, services, software programs, and memberships.
- Greet YMCA members and staff entering the establishment, determine the nature and purpose of the visit, and direct or escort them to specified destinations.
- Maintain a professional demeanor in person and on the phone while handling inquiries or complaints from YMCA members or prospective members.
- Accept and process cash transactions for all YMCA programs, services, and sales, maintaining and reconciling a till drawer each day.
- Provide comprehensive tours of the YMCA facility upon request, utilizing program and facility knowledge to deliver an informational visit and encourage membership enrollment.
- Build and maintain effective and positive relationships with YMCA members, participants, and other staff.
- A High School Diploma or GED is required.
- One to two years of experience working with the public and cash handling is preferred.
- Proficiency with standard business software computer operations is essential.
- Detail-oriented and strong organizational and communication skills are necessary.
- Completion of YMCA program-specific certifications upon hire is required.
- An estimated salary range of $16.28 per hour.
- Frequent opportunities to make a difference in the lives of youth, adults, and senior members.
- A free individual YMCA membership (
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