Support Associate
4 weeks ago
Job Summary:
As a Support Associate at Chico's, you will play a vital role in ensuring the smooth operation of our sales floor. This position is responsible for performing various functions that support the sales operations of the stores, including POS transactions, merchandise handling, stock processing, and stockroom organization.
Key Responsibilities:
Operational Excellence
* Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment for the sales floor, reorganize merchandise as needed to maximize stock space.
* Ensure new products are properly merchandised and represented in a timely manner.
* Correctly enter all receiving documents into the computer system, reconcile merchandise invoices to items received as applicable. Accurately and timely complete store-to-store transfers and Locate requests.
* Ensure the visual packet materials, props, and signage are received and processed in a timely manner, properly store stockroom hardware, hangers, sign holders, etc.
* Participate in pricing changes and markdowns.
* Alert store management to cash supply needs.
* Assist with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
* Assist with boutique cleanliness and organization
Customer Experience
* Model, support, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
* Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns, and exchanges, security practices, and other applicable operations.
* Reinforce buying decisions at the checkout and achieve add-on goals, including gift card sales.
* Sign up clients for the reward program.
Teamwork and Growth
* Promote an inclusive, collaborative approach to problem-solving.
* Seek personal developmental opportunities and readily solicit feedback.
This position may be found in multiple brands. Some duties may vary from brand to brand.
Requirements:
* High school diploma or equivalent
* Previous stock or cashier experience preferred
* Must be 18 years of age or older
* Excellent communication skills
* Excellent customer service skills
* Able to learn or adapt to technology provided by the company
* Strong organizational skills and ability to multi-task in a fast-paced environment
* Must be able to work the majority of the shift standing
* Ability to work quickly and within strict timelines
* Ability to demonstrate teamwork
* Exposure to visual merchandising and product placement techniques desired
* Communicate with customers, Associates, and Management; wear/communicate with headset
* Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays, is required
Physical Requirements:
* Constant Walking/Standing- 67-100% of 8-hour shift
* Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
* Frequent Climbing- 34%-66% of 8-hour shift
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