Customer Care Operations Team Lead

7 days ago


Dover, Delaware, United States Chesapeake Corporation Full time

Join Chesapeake Corporation as a Customer Care Operations Team Lead and take your career to the next level.

About the Role

This is an exceptional opportunity for a seasoned leader to oversee the customer care operations team, driving excellence in service quality and performance. The successful candidate will have a proven track record of successfully leading teams, with a minimum of three years of experience in customer care leadership.

The ideal candidate will possess strong analytical skills, excellent communication skills, and be able to interpret and apply policy effectively. They should also be detail-oriented, resourceful, and able to work with limited supervision. A background in customer care leadership in utilities, billing, or finance is highly desirable.

We offer a competitive base salary of $95,000 per annum, commensurate with experience, plus opportunities for career growth, bonuses, and recognition events throughout the year.

Key Responsibilities
  • Lead a high-performing customer care operations team to deliver exceptional service quality and performance
  • Develop, coach, and mentor team members to enhance their skills and knowledge
  • Collaborate with the Quality Assurance Team to monitor and improve processes
  • Support recruiting and hiring processes for customer care team members
  • Work closely with back office and other departments to ensure seamless workflows and problem resolution
Requirements
  • Minimum three years of experience in customer care leadership
  • Strong analytical and communication skills
  • Ability to interpret and apply policy
  • Resourcefulness and ability to work with limited supervision
  • Detailed orientation and strong organizational skills
Benefits
  • Competitive base salary: $95,000 per annum
  • Career growth opportunities
  • Annual bonus and salary increase opportunities
  • Quarterly recognition events
  • Robust and customizable benefit packages

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