Pet Care Associate

5 days ago


Cleveland, Ohio, United States Destination Pet LLC Full time
Key Responsibilities

The successful candidate will be responsible for supporting the mission, vision, and values of Destination Pet LLC.

  • Sell services and products to prospective customers
  • Tour facilities and provide information to clients and visitors
  • Answer phone calls and respond to customer inquiries
  • Welcome clients and pets, ensuring vaccination records are up-to-date
  • Manage cash transactions and balance the cash drawer at the end of the day
  • Explain company policies to customers in a positive manner
  • Respond to customer complaints professionally and resolve issues
  • Escort pets and provide water as needed
  • Operate the Point-of-Sale system
  • Maintain the appearance and cleanliness of public areas
Requirements

To be considered for this role, applicants must possess the following qualifications:

  • High school diploma or equivalent
  • Minimum one year of experience in customer service or retail sales
  • Strong communication and interpersonal skills
  • Ability to resolve problems quickly and professionally
  • Excellent telephone skills
  • Ability to work with a multi-line phone system and computer system
Work Environment

This position requires working evenings, weekends, and holidays. The ability to lift 40 pounds frequently is also necessary. Additionally, the successful candidate must be able to stand, walk, and climb stairs regularly, as well as handle dogs on leashes. Working in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions is also required.

Compensation and Benefits

The estimated salary for this position is $10.50 - $13.00 per hour, depending on experience. Destination Pet LLC is an equal opportunity employer and provides a diverse and inclusive work environment. We welcome candidates who share our commitment to diversity and inclusion.


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