Customer Service Representative

3 days ago


Sparks, Nevada, United States Pilot Company Full time
Pilot Company Overview

Pilot Company is a leading provider of travel centers and restaurants. We are committed to delivering exceptional customer service and creating a welcoming environment for our guests. Our team members are the face of our brand, and we strive to make every stop on your career journey a great one.

At Pilot Company, we believe in embracing and celebrating our diverse guests and team members. We foster a culture of innovation, positivity, and creativity, and we encourage our team members to grow and develop their skills. Whether you're a professional driver, commuter, or vacationer, we're here to help you start your day off right with a clean shower, a great cup of coffee, or a quick snack.

We offer a range of benefits to support your well-being, including weekly pay, fuel discounts, free meals, and paid time off. Our comprehensive benefits package is designed to help you balance work and life, so you can focus on what matters most to you.

Job Summary

This role provides fast, friendly, and clean service to our guests, maintaining inventory levels and operating cash registers efficiently. You will be responsible for maintaining the overall appearance and cleanliness of the restaurant, ensuring that every guest has a positive experience.

Key Responsibilities
  • Provide excellent guest service, responding to their needs and resolving any issues promptly.
  • Maintain accurate sales transactions, using computers and telephones as needed.
  • Work effectively as part of a team, supporting colleagues to achieve common goals.

Benefits

As a member of our team, you'll enjoy a range of benefits, including:
  • Weekly pay
  • 15 cent fuel discount
  • Free daily meals
  • $10 low-cost health plans (for full-time team members)
  • Paid time off
  • Family leave

Qualifications

To succeed in this role, you'll need:
  • Incredible guest service skills, maintaining a guest-focused culture.
  • Ability to complete accurate sales transactions.
  • Basic computer skills and ability to use equipment as needed.
  • Strong teamwork and communication skills.


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