Office Services Lead

4 weeks ago

Indianapolis, Indiana, United States Ricoh Americas Corporation Full time
Job Summary

We are seeking a highly skilled and experienced Office Services Lead to join our team at Ricoh Americas Corporation. As a key member of our operations team, you will be responsible for managing the daily operations of our small to medium-sized site and leading a small team of direct reports.

Key Responsibilities
  • Manage daily operations of the site, including prioritizing multiple and competing priorities, communicating team vision and priorities, and creating a helpful and positive work culture to maximize retention.
  • Demonstrate working knowledge of Ricoh products and offerings by efficiently using existing products/processes or providing alternatives to opportunities and situations.
  • Manage total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
  • Improve quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools.
  • Ensure achievement of Service Level Agreements by working with the customer to improve business processes, with support of AOM/ESM or NOM.
  • Create and maintain a customer-focused environment with regular end-user feedback and customer satisfaction surveys, focusing on business retention, customer service, and quality of operations.
  • Ensure the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline standards and compliance, utilizing tools and best practices.
  • Ensure that location is properly staffed by matching employee skills and equipment with production demands.
  • Motivate employees and recognize their accomplishments in a timely manner leveraging the Ricoh Recognizes programs.
  • Clearly communicate job expectations/consequences of direct reports by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
  • Identify training and performance planning targets through the development of assigned staff through Individual Development Plan Management.
  • Responsible for evaluating team member performance and providing career development and training opportunities.
  • Maintain formal contact with the customer on a daily basis.
  • Must possess an in-depth understanding of the client's requirements, with support of AOM/ESM or NOM.
  • Identify gaps/scope creep in service delivery and adjust process documentation to work within the client or Ricoh framework while ensuring financial responsibilities are met.
  • Facilitate resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
  • Responsible for creating/supporting site required reporting, customer presentations and business reviews to ensure alignment with contractual requirements and value add reporting, with support of AOM/ESM or NOM.
  • Perform other duties as assigned.
Qualifications
  • High school or GED is required.
  • 3-5 years of work experience in a related field (B2B and/or technical).
  • Previous 2 years of managerial work experience strongly preferred.
  • Previous 3-5 years Customer facing work experience required.
  • Demonstrated high level knowledge and understanding of technology.
  • Off 360 proficient user.
Working Conditions

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.

Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction prepare, provide and convey diversified information.

Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.

Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

  • Office Lead Associate

    4 weeks ago

    Indianapolis, Indiana, United States Van Ausdall & Farrar Full time

    Job SummaryThe Lead Office Associate/Resource Center Coordinator is a key role that supports the entire customer service, administrative, and production activities at our client site in downtown Indianapolis. This position is responsible for handling print production, mail delivery, and general administrative and office duties.Key ResponsibilitiesOperate...

  • Office Service Representative I

    4 weeks ago

    Indianapolis, Indiana, United States Canon Business Process Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Office Service Representative I to join our team at Canon Business Process Services. This role is responsible for providing exceptional customer service, handling mail and packages, and performing various administrative tasks.Key ResponsibilitiesCustomer Service: Provide total customer...

  • Indiana Construction Services Lead

    4 weeks ago

    Indianapolis, Indiana, United States HDR Full time

    Job SummaryHDR is seeking a highly experienced and skilled Construction Services Lead to join our team in Indiana. As a key member of our Construction Services Group, you will be responsible for leading construction management, project controls, inspection staff supervision, and quality control.This is a senior-level position that requires strong leadership...

  • Customer Service Team Lead

    4 weeks ago

    Indianapolis, Indiana, United States Floor & Decor Full time

    Job SummaryFloor & Decor is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for managing a dynamic team of customer service associates, supervising cashiering, returns, cash office functions, and inventory management.Key ResponsibilitiesManage a team of customer...

  • Indiana Construction Services Lead

    3 weeks ago

    Indianapolis, Indiana, United States HDR Full time

    At HDR, we're seeking a seasoned Construction Services Lead to spearhead our efforts in Indiana. As a key member of our team, you'll be responsible for overseeing construction management, project controls, and quality control. Your expertise will drive business development, strategic planning, and staffing initiatives, while ensuring the growth and...

  • Field Service Region Manager

    4 weeks ago

    Indianapolis, Indiana, United States Technical Safety Services Full time

    Job Title: Field Service Region ManagerJob Summary: We are seeking a highly skilled Field Service Region Manager to oversee the day-to-day operations of our region. The successful candidate will be responsible for managing personnel activities, technical oversight, general workflow, and budget.Key Responsibilities:* Manage and develop operations department*...

  • Office Service Representative I

    4 weeks ago

    Indianapolis, Indiana, United States Canon USA & Affiliates Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Office Service Representative I to join our team. In this role, you will be responsible for handling all mail, packages, and interoffice correspondence, as well as providing exceptional customer service to our clients.Key ResponsibilitiesReceive, sort, and deliver all incoming mail and packages...

  • Security Officer

    4 weeks ago

    Indianapolis, Indiana, United States Per Mar Security Services Full time

    Job Summary:Per Mar Security Services is seeking a reliable and detail-oriented Security Officer to join our team. As a Security Officer, you will be responsible for monitoring premises to prevent theft, violence, or infractions of rules, and ensuring the security and safety of our clients.Key Responsibilities:Monitor premises to prevent theft, violence, or...

  • Healthcare Customer Service Team Lead

    3 weeks ago

    Indianapolis, Indiana, United States ImageNetLLC Full time

    Job DescriptionJob Title: Healthcare Customer Service Team LeadJob Summary:We are seeking a highly motivated and experienced Healthcare Contact Center Team Lead to manage and guide a team of contact center agents. This leadership role involves direct supervision of 10-50 team members, driving performance, ensuring operational excellence, and fostering a...

  • Customer Service Lead

    3 weeks ago

    Indianapolis, Indiana, United States Burlington Full time

    Job Summary:As a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. You will ensure a customer-first focus and maintain a neat and orderly front-end area. Additionally, you will coordinate meal and break periods and...

  • Office Service Representative I

    4 weeks ago

    Indianapolis, Indiana, United States Canon U.S.A., Inc. Full time

    Job Summary:We are seeking a highly organized and detail-oriented Office Service Representative I to join our team at Canon U.S.A., Inc. In this role, you will be responsible for handling all mail, packages, and interoffice correspondence, as well as providing exceptional customer service to our clients.Responsibilities:Receive, sort, and deliver all...

  • Implementation Specialist for Family Office Services

    3 weeks ago

    Indianapolis, Indiana, United States SEI Investments Full time

    Job SummarySEI Investments is seeking an Implementation Specialist to join our Family Office Services team. As an Implementation Specialist, you will play a key role in planning and executing onboarding projects for our technology solutions. You will work closely with clients and internal teams to set up our proprietary investment accounting platform,...

  • Teller Lead

    4 weeks ago

    Indianapolis, Indiana, United States PNC Financial Services Group, Inc. Full time

    Job SummaryAs a Teller Lead at PNC Financial Services Group, Inc., you will play a key role in delivering exceptional customer service and coaching tellers to achieve their full potential. This is an exciting opportunity to join a dynamic team and contribute to the success of our retail branch organization.Key ResponsibilitiesCoach and mentor tellers to...

  • Office Service Representative I

    3 weeks ago

    Indianapolis, Indiana, United States Canon USA & Affiliates Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Office Service Representative I to join our team. In this role, you will be responsible for handling all mail, packages, and interoffice correspondence, as well as providing exceptional customer service to our clients.Key ResponsibilitiesMail and Package Handling: Receive, sort, and deliver all...

  • Office Service Representative I

    3 weeks ago

    Indianapolis, Indiana, United States Canon USA & Affiliates Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Office Service Representative I to join our team. This role is responsible for handling all mail, packages, and interoffice correspondence, as well as providing administrative support to our clients.Key ResponsibilitiesMail and Package Handling: Receive, sort, and deliver all incoming mail and...

  • Food Service Lead

    4 weeks ago

    Indianapolis, Indiana, United States TouchPoint Full time

    Job SummaryAs a Food Service Lead at TouchPoint, you will be responsible for coordinating the activities of other food-service employees to create an enjoyable dining experience for customers, staff, and visitors.Key ResponsibilitiesProvide quality customer service by providing one-on-one attention to detail.Oversee and participate in the preparation and...

  • IT Lead ERP Shared Services

    3 weeks ago

    Indianapolis, Indiana, United States J&J Family of Companies Full time

    Job Title: IT Lead ERP Shared ServicesJob Summary:We are seeking an IT Lead ERP Shared Services to join our team at Johnson & Johnson Services Inc. The successful candidate will be responsible for leading the ERP Shared Services team, ensuring the efficient operation and maintenance of critical ERP Global Shared services platforms.Key Responsibilities:*...

  • IT Lead ERP Shared Services

    3 weeks ago

    Indianapolis, Indiana, United States J&J Family of Companies Full time

    Job SummaryJohnson & Johnson Technology Services (JJTS) is seeking an IT Lead to support ERP Maintenance and Operations for North America. This challenging opportunity will reside in the TS-ERP organization, collaborating with the Sr Manager, Service Management ERP Services. The Shared Service Maintenance and Operations lead incumbent will support the...

  • ServiceNow Technical Lead

    4 weeks ago

    Indianapolis, Indiana, United States Tata Consultancy Services Full time

    Key Responsibilities:As a ServiceNow Technical Lead, you will provide strong technical leadership in one or more services in scope for this engagement. You will collaborate with the ServiceNow Product Owners and Process Owners on demand management, prioritization, enhancements, and operational support for listed services. Additionally, you will understand...

  • Lead Software Engineer

    4 weeks ago

    Indianapolis, Indiana, United States Genesys Cloud Services, Inc. Full time

    Job DescriptionGenesys Cloud Services, Inc. is seeking a highly skilled Lead Software Engineer to join our team. As a key member of our engineering team, you will play a pivotal role in developing and owning key components and services that support mission-critical products.As a Lead Software Engineer, you will be responsible for leading the design,...