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Associate Communications and Public Involvement Coordinator

1 month ago

Houston, Texas, United States Hollaway Environmental + Communications Services, Inc. Full time
Job Title: Associate Communications and Public Involvement Coordinator

Hollaway Environmental + Communications Services, Inc. is seeking a highly skilled and bilingual Associate Communications and Public Involvement Coordinator to join our award-winning public engagement and communications team. As a key member of our team, you will be responsible for interfacing with external audiences, providing support in Public Involvement and Communications processes and planning, and supporting multiple public engagement projects/accounts simultaneously.

Key Responsibilities:
  • Manage multiple project-specific phone hotlines and email accounts for public inquiries
  • Respond promptly to inquiries in both English and Spanish, ensuring clear, professional communication
  • Record and track all public inquiries, ensuring proper documentation and follow-up
  • Collaborate with appropriate client representatives to provide accurate information and resolve issues
  • Maintain a thorough understanding of ongoing projects to provide detailed and accurate responses to the public
  • Escalate complex or sensitive issues to the appropriate internal or client teams for resolution
  • Regularly update internal teams and clients on inquiry trends and any recurring issues
  • Support public outreach initiatives by providing feedback based on frequent inquiries and concerns
  • Assist with the development of standard responses and FAQs for common public inquiries
  • Maintain confidentiality and professionalism when dealing with sensitive information
  • Create and maintain internal company communication, coordination, and teaming necessary to deliver work products cooperatively and creatively
  • Support the development of content to support communication tools (public involvement plans, collateral materials, etc.) as directed by the project manager
  • Attend external client meetings to gain a technical understanding of projects, as well as client priorities
  • Responsible for documenting external client meetings on behalf of the project manager
  • Support event planning, including venue coordination and conducting site visits
  • Prepare equipment and materials in advance of public meetings and engagement events
  • Prepare Safety Plans in advance of public meetings and engagement events
  • Attend public meetings and engagement events and support the setup and teardown of these meetings
  • Support the development of summary reports and other documentation for public involvement and engagement activities in close coordination with the project manager
  • Support the project manager, as needed, to deliver public meetings and engagement events
  • Complete project tasks within the specific amount of time assigned
  • Support a regular 30-day invoicing cycle, as needed, providing all information necessary to ensure efficient, accurate billings
Requirements:
  • Fluent in both English and Spanish (written and verbal)
  • Strong customer service and communication skills
  • Ability to manage multiple tasks and prioritize effectively
  • Experience in a client-facing role, preferably in public outreach or project communication
  • Bachelor's degree in communications or a related field preferred
  • 2+ years of professional experience in business/office administration, customer service, communications, or public relations
  • Proficient in Microsoft applications, including Word, Excel, Outlook, PowerPoint, and Teams
  • Possession of a valid driver's license
  • Ability to lift up to 50 pounds
Benefits:
  • In addition to the salary offered, Hollaway provides a competitive benefits package that includes paid time off, retirement benefits, medical, dental/vision, disability, and life insurance
  • Fully developed onboarding program
  • Group health insurance (75% covered by the employer, including dependent coverage)
  • Vision insurance (100% covered by employer)
  • Dental insurance (75% covered by employer)
  • Life insurance (100% covered by employer)
  • Short-term disability insurance (100% covered by employer)
  • Paid parental leave
  • 401K (Pre-tax and Roth options) with employer match up to 4%
  • Flexible spending account (FSA)
  • Health savings account (HSA)
  • Monthly Health and Wellness Incentive Program (Reimbursement up to $200/ month)
  • Individual Professional Development Plans and dedicated budget per employee
  • Tuition Reimbursement (Up to $1,500/ year)
  • Unlimited access to our online training system
  • Remote work flexibility
  • Full access to multiple web-based team collaboration and employee engagement tools
  • Regular team-building activities
  • Access to Insperity's Perks at Work (discounts on travel, electronics, entertainment, and more)
  • AAA membership

Learn more about who we are and our DEI+B Mission Statement, Culture, and Core Values - https://www.hollawayenv.com/culture/