Customer Relationship Manager

1 week ago


Lockport, Illinois, United States Avenica Full time
Customer Account Manager

Job Summary: We have an exciting opportunity for a Customer Account Manager to join our team at Avenica. As a key member of our logistics and transportation team, you will be responsible for building strong relationships with our clients and ensuring their needs are met.

Key Responsibilities:

  • Serve as an advocate for customers, assisting with customer service-related questions, problems, and issue resolutions.
  • Monitor orders and collaborate with supervisors, customers, operations, and sales representatives to ensure customers' requests are being answered.
  • Proactively engage with customers to cultivate strong working relationships and maintain an open dialogue at all times.
  • Track, follow-up, and resolve customers' outstanding issues in a timely manner.
  • Prepare documentation and reports for the customer base, such as customer QBRs.

Requirements:

  • 2+ years of experience in customer or client service, building and maintaining customer relationships.
  • High School Diploma required.
  • Strong customer service skills.
  • Excellent oral and written communication skills.
  • Strong computer skills.
  • Ability to work independently and execute multiple tasks simultaneously.
  • Strong organization skills and attention to detail.

Avenica is an Equal Opportunity Employer.



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