Quality Assurance Specialist

3 weeks ago


Henderson, Nevada, United States AGR Group Nevada, LLC Full time
Job Summary

We are seeking a detail-oriented Quality Assurance Monitor to join our team at AGR Group Nevada. This role involves monitoring agent interactions to ensure adherence to scripts, policies, and quality standards.

Key Responsibilities:

  • Monitor and evaluate agent interactions for compliance with company policies and client guidelines.
  • Assess agent performance against predefined quality metrics.
  • Provide constructive feedback and coaching sessions to agents.
  • Identify trends and opportunities for process improvements.
  • Collaborate with Training and Operations teams to develop training materials and scripts.
  • Generate reports on quality monitoring results and trends.

Requirements:

  • Proven experience in a quality assurance role within a contact center environment.
  • MUST BE FLUENT IN SPANISH (Verbal and written communication).
  • Strong understanding of call center operations and customer service principles.
  • Excellent communication skills and analytical mindset.
  • Ability to work independently and as part of a team.

Additional Information:

This job description provides a brief overview of the role and responsibilities. Additional duties may be assigned based on organizational needs.



  • Henderson, Nevada, United States Gibbs Die Casting Full time

    Quality Assurance SpecialistAt Gibbs Die Casting, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for planning, developing, and implementing techniques, processes, procedures, and systems that eliminate and prevent defective products.Key Responsibilities: Facilitate...


  • Henderson, Nevada, United States Chili's Grill & Bar Full time

    Quality Assurance SpecialistAt Chili's Grill & Bar, we're committed to delivering the best experience to every Guest, every day. As a Quality Assurance Specialist, you'll play a vital role in ensuring that our food meets the highest standards of quality and taste. Your attention to detail and commitment to excellence will make a real difference in the lives...


  • Henderson, Nevada, United States NAS Electronics Full time

    Job SummaryNAS Electronics is seeking a highly skilled Quality Coordinator to join our team. As a key member of our quality assurance team, you will be responsible for developing and implementing technical quality assurance protocols, inspecting and testing raw materials and finished products, and ensuring compliance with company quality assurance standards...


  • Henderson, Nevada, United States Fidelity National Financial Full time

    Job Title: Quality Assurance EngineerOverview:The Quality Assurance Engineer will be responsible for ensuring the quality of software products by identifying and analyzing defects, and collaborating with cross-functional teams to resolve issues.This role will involve reviewing business documentation and specifications, executing manual test scripts, and...


  • Henderson, Nevada, United States Paysign Inc Full time

    Job Title: Customer Care Quality Assurance AnalystJob Summary:The Customer Care Quality Assurance Analyst plays a crucial role in ensuring the highest standards of customer care are maintained within our contact center operations. This position is responsible for reviewing calls, evaluating representative performance, identifying areas for improvement, and...


  • Henderson, Nevada, United States R.Kries Full time

    Job SummaryWe are seeking a highly skilled Certified Welding Inspector to join our team at R.Kries. As a Quality Assurance Specialist, you will be responsible for ensuring the quality and integrity of our welding processes and products.Your primary focus will be on conducting inspections and testing services to ensure compliance with industry standards and...


  • Henderson, Nevada, United States AGR Group Nevada, LLC Full time

    Job Title: Quality Assurance ManagerAGR Group Nevada, LLC is seeking a highly skilled Quality Assurance Manager to join our dynamic team. As a Quality Assurance Manager, you will be responsible for leading our QA team in monitoring customer interactions to ensure compliance with policies, regulatory standards, and quality benchmarks.Key Responsibilities:Lead...


  • Henderson, Nevada, United States R.Kries Full time

    Job Title: Certified Welding InspectorAt R.Kries, we are seeking a highly skilled Certified Welding Inspector to join our team. As a key member of our quality assurance department, you will be responsible for ensuring that our products meet the highest standards of quality and safety.Key Responsibilities:Conduct inspections and testing services to ensure...


  • Henderson, Nevada, United States Fidelity National Financial Full time

    Job Summary:The Quality Assurance and High-Limit Approvals Lead will oversee the daily workflow and schedules of the Quality Assurance and High-Limit Approvals Team staff. This role is responsible for developing, implementing, and maintaining a system of quality for FNHWs products and/or processes.Key Responsibilities: Assist management in overseeing the...


  • Henderson, Nevada, United States Fidelity National Financial Full time

    Job Summary:The Quality Assurance and High-Limit Approvals Lead will oversee the activity and be responsible for the performance of the Quality Assurance and High-Limit Approvals Team staff. This role will develop, implement, and maintain a system of quality for FNHWs products and/or processes.Key Responsibilities:1. Assist management in overseeing the daily...

  • Production Specialist

    4 weeks ago


    Henderson, Nevada, United States Blue Rhino Full time

    Production SpecialistBlue Rhino is seeking a dedicated and reliable Production Specialist to join our team. As a key member of our production process, you will play a vital role in ensuring the quality and safety of our propane cylinders.Responsibilities:Operate in a team-based environment to ensure efficient and safe refilling, re-valving, requalifying,...


  • Henderson, Nevada, United States VSR Industries Full time

    Job SummaryVSR Industries is seeking a Quality Control Specialist to join our team in Henderson, NV. As a Quality Control Specialist, you will be responsible for ensuring the quality of our sheet metal products by performing in-process inspections, conducting visual and measurement tests, and documenting and communicating required corrections.Key...


  • Henderson, Nevada, United States Picerne Real Estate Group Full time

    Job DescriptionAt Picerne Real Estate Group, we're seeking a highly motivated Leasing Specialist to join our team. As a key member of our marketing/leasing team, you'll play a crucial role in connecting apartment home renters with our beautiful communities.As a Leasing Specialist, you'll be responsible for generating new business by meeting sales goals,...


  • Henderson, Nevada, United States VadaTech Inc. Full time

    Job SummaryVadaTech Inc. is seeking a highly skilled Mechanical Quality Inspector to join our team. As a key member of our quality assurance team, you will be responsible for performing various inspections of sheet metal, machines, powder coat painted parts, weldments, and other mechanical fabricated parts and assemblies using manual, digital, and automated...


  • Henderson, Nevada, United States Picerne Real Estate Group Full time

    Job OpportunityPicerne Real Estate Group is seeking a highly motivated and results-driven Leasing Specialist to join our marketing/leasing team.The successful candidate will be responsible for generating new business, retaining existing business, and providing outstanding customer service.Key Responsibilities:Conduct B2B marketing in the local community to...

  • Production Specialist

    4 weeks ago


    Henderson, Nevada, United States Blue Rhino Full time

    Job SummaryBlue Rhino is seeking a Production Specialist to join our team in a key role within our production process. As a Production Specialist, you will be responsible for ensuring quality, safety, and efficiency in the refilling, re-valving, requalifying, refurbishing, packaging, and storage of propane cylinders.The ideal candidate will possess...

  • Production Specialist

    4 weeks ago


    Henderson, Nevada, United States Ferrellgas Full time

    At Ferrellgas, we're looking for a skilled Production Specialist to join our team in Henderson, CO. As a key member of our production process, you'll play a vital role in ensuring the quality and safety of our propane cylinders.Responsibilities:Operate in a team-based environment to ensure quality, safe, and efficient refilling, re-valving, requalifying,...


  • Henderson, Nevada, United States VSR Industries Full time

    Job SummaryWe are seeking a highly skilled Quality Control Technician to join our team at VSR Industries. As a Quality Control Technician, you will be responsible for ensuring the quality of our products by performing inspections, testing, and documentation.Key ResponsibilitiesPerform in-process inspections to confirm parts and assemblies meet...

  • Culinary Specialist

    4 weeks ago


    Henderson, Nevada, United States CHEF'S ROMA KITCHEN Full time

    Job DescriptionJob Title: Culinary SpecialistWe are seeking a skilled and experienced Culinary Specialist to join our dynamic culinary team at CHEF'S ROMA KITCHEN. The successful candidate will be responsible for preparing and presenting high-quality food to our customers, while maintaining a clean and safe working environment.Key Responsibilities:Prepare...


  • Henderson, Nevada, United States Fox Rehabilitation Full time

    At Fox Rehabilitation, we're seeking a skilled Geriatric Care Specialist to join our team of dedicated professionals. As a Geriatric Care Specialist, you will provide evidence-based therapy to older adults in their homes, helping them to maintain their independence and improve their quality of life.We're committed to creating an inclusive and equitable...