Customer Service Supervisor

7 days ago

Clearwater, Florida, United States Barnes & Noble Education Full time
Company Overview

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. Our company offers a unique retail environment that focuses on delivering essential educational content, tools, and merchandise within a dynamic retail setting on campuses of higher education.


Job Summary

We are seeking a resourceful and driven Customer Service Supervisor to work every week, year-round, as a full-time member of our team. The ideal candidate will have outstanding customer service skills, a strong ability to adapt to changing situations, and the capacity to work collaboratively with colleagues to deliver exceptional results.


Key Responsibilities:
  • Provide coaching and guidance to team members to ensure they meet sales targets and deliver excellent customer service.
  • Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
  • Help resolve customer issues and complaints, escalating problems to management when necessary.
  • Assist in the daily operation of the store, including scheduling, staffing, and inventory management.
  • Assign work and provide focused direction to team members to manage and accomplish multiple projects.

Benefits
  • Daily Pay earned wage access for all employees.
  • Employee discount program.
  • Paid sick time (accrued based on time worked).
  • Eligibility to participate in a 401(k) plan after completing 1000 hours of work within a 12-month period.
  • Commuter benefits.

Requirements:
  • High school diploma or equivalent preferred.
  • At least 2 years of experience in a retail setting.
  • Candidates must be at least 18 years old to be considered for employment.
  • Outstanding customer service skills, with the ability to match customers to products that meet their needs.
  • Basic reading, writing, and accounting skills required.
  • Excellent communication and problem-solving skills.

Estimated Salary Range:

$45,000-$60,000 per year, depending on experience and qualifications.


Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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