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Quality Senior Manager

1 month ago

San Antonio, Texas, United States Citigroup Inc Full time

Job Summary:

This is a senior-level quality management position that oversees the quality team(s) responsible for leading reporting for Fraud Operations' SAR (Suspicious Activity Reports). The role requires a senior professional with extensive knowledge of BSA/AML Framework, Suspicious Activity Reporting Requirements for U.S. Financial Institutions, and Red Flag Identity Theft.

Key Responsibilities:

  • Lead quality reporting for Fraud Operations' SAR (Suspicious Activity Reports)
  • Provide support for quality on regulatory exams, internal audits, and reviews ensuring compliance and effective resolution of findings
  • Manage operational planning for the quality team(s) and perform all applicable management tasks
  • Develop complex procedural documentation, guidelines, manuals, and reports for quality
  • Advises/influences senior management in addressing broader quality issues with significant business impact
  • Provides guidance and training to quality analysts
  • Applies in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business
  • Integrates subject matter and industry expertise within a defined area
  • Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel, and/or facilitating to others in the area

Requirements:

  • 6-10 years of experience with a background in the Financial Services Industry
  • Extensive knowledge of BSA/AML Framework, Suspicious Activity Reporting Requirements for U.S. Financial Institutions, and Red Flag Identity Theft
  • Technical skills (MicroStrategy knowledge helpful but not required)
  • Experience in managing internal audits and handling regulatory exams, ensuring compliance and effective resolution of findings
  • Understanding of Issues Management including iCAPs
  • Understanding of Manager Control Assessment (MCA, i.e. Risk & Control Self-Assessment)
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Proven organization and time management skills
  • Consistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelor's degree/University degree or equivalent experience

Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.