Collision Management Leader
4 weeks ago
Caliber Collision Centers is seeking a skilled Collision General Manager to oversee the daily operations of our Service Center in South Lyon. As a key member of our team, you will be responsible for managing risk, developing teammates, and driving client metrics to ensure the highest level of customer satisfaction and profitability.
Key Responsibilities
- Recruit, recognize, and retain talented teammates
- Monitor current financial performance metrics and review previous month's financial metrics to identify opportunities and trends
- Ensure center teammates are repairing vehicles thoroughly, safely, and profitably in accordance with Caliber's Standard Operating Procedures (SOP), insurance partners, and industry guidelines/standards
- Benefits from day one, including medical, dental, and vision coverage
- Industry comparable pay, paid weekly
- Paid vacation and holidays, beginning day one
- Career growth opportunities, promoting from within
- Paid skilled trainings and certifications, including I-CAR and ASE
- 3+ years of collision management experience
- Valid driver's license and eligibility for coverage under our company insurance policy
- Advanced understanding of collision estimatics
- Prior experience with CCC1
- Advanced understanding and knowledge of the repair process/procedures
- Ability to understand instructions, written and verbal
- Prioritize competing tasks and adapt easily to a fast-paced environment
- Provide personable, friendly customer service to internal and external customers
- Ability to perform consistent physical activity, including reaching, kneeling, bending, and lifting objects over 50 lbs.
With over 1700 centers nationwide, Caliber Collision Centers features a full range of automotive services, including collision repair, auto glass repair and replacement, mobile diagnostic scanning and calibration, and fleet services. Our team of over 30,000 teammates is committed to restoring the rhythm of our customers' lives, every day.
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