Casino Service Representative
4 weeks ago
We are seeking a highly skilled and enthusiastic Casino Service Representative to join our team at Ameristar Casinos. As a key member of our Cage operations department, you will be responsible for providing exceptional guest service, handling cash transactions, and maintaining a safe and organized work environment.
Key Responsibilities:
- Provide accurate and courteous guest service, including redeeming coins/tokens, cashing checks, and supplying information to guests.
- Maintain and assure the proper routing of department paperwork.
- Responsible for the movement and protection of company funds, including repeated lifting up to 35 lb. and pushing/pulling 500 lb. cart.
- Maintain communication with all departments, Team Members, and guests to ensure positive experiences.
- Be prepared to work in adverse conditions, over-time, nights, weekends, and holidays.
- Obey the rules, policies, and procedures of Ameristar Casino Vicksburg and the department.
- Maintain uniform in order to present a neat, clean, and professional appearance.
- May perform duties in any functional area of the Cage operations department, including but not limited to Cage banks.
- Provide an outlet of sales and redemption of coin and chips for internal and external guests.
- Maintain a neat, safe, and organized work environment.
- Observe and follow all safety rules and regulations of Ameristar Casino Vicksburg.
- Implement and maintain a working knowledge of the Ameristar Casino Vicksburg System of internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos.
Requirements:
- Ability to read, communicate, understand, and write English.
- Ability to work with interruptions.
- Must have ten-key (calculator) skills.
- Must have good communication and guest service skills.
- Data entry/computer skills are required.
- Must be mathematically inclined.
- Money handling and organizational skills preferred.
- Must be able to stand for a minimum eight (8) hour shift.
- Locations on casino floor are noisy and smoky.
- Will also encounter intoxicated guests frequently.
- Provide representation of department in specific project and company meetings.
- High School diploma, some college classes or degree preferred.
- Previous casino Cage or cash handling experience.
We offer a competitive starting salary of $11.50 an hour, based on experience, and a range of benefits to support your career growth and well-being. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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