Casino Service Representative

4 weeks ago


Vicksburg, Mississippi, United States Ameristar Casinos Full time
Casino Service Representative Job Description

We are seeking a highly skilled and enthusiastic Casino Service Representative to join our team at Ameristar Casinos. As a key member of our Cage operations department, you will be responsible for providing exceptional guest service, handling cash transactions, and maintaining a safe and organized work environment.

Key Responsibilities:

  • Provide accurate and courteous guest service, including redeeming coins/tokens, cashing checks, and supplying information to guests.
  • Maintain and assure the proper routing of department paperwork.
  • Responsible for the movement and protection of company funds, including repeated lifting up to 35 lb. and pushing/pulling 500 lb. cart.
  • Maintain communication with all departments, Team Members, and guests to ensure positive experiences.
  • Be prepared to work in adverse conditions, over-time, nights, weekends, and holidays.
  • Obey the rules, policies, and procedures of Ameristar Casino Vicksburg and the department.
  • Maintain uniform in order to present a neat, clean, and professional appearance.
  • May perform duties in any functional area of the Cage operations department, including but not limited to Cage banks.
  • Provide an outlet of sales and redemption of coin and chips for internal and external guests.
  • Maintain a neat, safe, and organized work environment.
  • Observe and follow all safety rules and regulations of Ameristar Casino Vicksburg.
  • Implement and maintain a working knowledge of the Ameristar Casino Vicksburg System of internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos.

Requirements:

  • Ability to read, communicate, understand, and write English.
  • Ability to work with interruptions.
  • Must have ten-key (calculator) skills.
  • Must have good communication and guest service skills.
  • Data entry/computer skills are required.
  • Must be mathematically inclined.
  • Money handling and organizational skills preferred.
  • Must be able to stand for a minimum eight (8) hour shift.
  • Locations on casino floor are noisy and smoky.
  • Will also encounter intoxicated guests frequently.
  • Provide representation of department in specific project and company meetings.
  • High School diploma, some college classes or degree preferred.
  • Previous casino Cage or cash handling experience.

We offer a competitive starting salary of $11.50 an hour, based on experience, and a range of benefits to support your career growth and well-being. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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