Lead Retail Banking Manager Denver
7 days ago
We are seeking a highly skilled Assistant Branch Manager to lead our retail banking team in Denver, CO. As an integral member of our team, you will be responsible for maximizing sales and profitability while providing exceptional customer service.
About the Role:
As Assistant Branch Manager, you will assist the Branch Manager in overseeing the branch's retail growth and profitability. This includes coaching and developing staff, establishing and upholding legendary customer service, controlling expenses, and coordinating the efforts of staff to ensure effective function completion.
Key Responsibilities:
- Hire, train, direct, and communicate performance expectations clearly and frequently to employees.
- Maintain highly qualified staff at the branch who adhere to the latest approved allocation, including management and placement of a floater pool if available.
- Develop and coach staff to provide legendary customer service by upholding all customer service non-negotiables.
- Engage, motivate, and lead staff to achieve branch goals, grow branch customers, and increase product usage through cross-selling and referrals.
- Monitor teller lines for compliance with banking regulations and take action to resolve any issues.
- Schedule and monitor daily activities of staff, including transaction approvals.
- Order daily cash requirements for the bank and manage cash vault limits as well as staff cash limits.
- Uphold all security policies and procedures and serve as primary support for branch Security Coordinator.
Requirements:
- Two to five years of similar or related experience.
- Sound judgement and decision-making skills.
- Proficiency with math calculations.
- Computer proficiency in a Microsoft Windows environment.
- Demonstrated excellent verbal, telephone, and written communication skills.
- Sales ability and persuasiveness.
- Interpersonal skills, including trust, diplomacy, courtesy, and tact.
- Exceptional customer service, sales, leadership, teamwork, and management skills.
- Working knowledge of bank operations.
- Ability to develop and achieve group goals in accordance with defined parameters.
Salary and Benefits:
The estimated salary for this position is $21-$24 per hour, pending experience. Employees enjoy outstanding benefits, including a 401(k) plan with a 6% match, health/dental/vision insurance, company-paid life insurance, tuition reimbursement, fitness reimbursement, paid time off, volunteer leave, paid holidays, and more.
About Us:
Sunflower Bank is more than just a financial institution - we strive to be the financial backbone of our customers' lives. We value our team members and offer a growing opportunity with excellent working hours and benefits. If you qualify, apply online at www.sunflowerbank.com/careers.
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