Patient Service Representative Per Diem

2 weeks ago


Charlestown, Massachusetts, United States Spaulding Hospital - Boston and Cambridge Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Spaulding Hospital - Boston and Cambridge. As a key member of our administrative staff, you will be responsible for providing exceptional patient service and ensuring a smooth and efficient experience for our patients.

Key Responsibilities
  • Patient Scheduling: Coordinate and manage patient scheduling, including verifying insurance coverage and demographic information.
  • Registration and Intake: Complete patient registration and intake processes, ensuring accurate and timely completion of necessary paperwork.
  • Customer Service: Provide exceptional customer service to patients, families, and healthcare providers, responding to inquiries and resolving issues in a professional and courteous manner.
  • Communication: Communicate effectively with patients, families, and healthcare providers, both verbally and in writing, to ensure seamless coordination of care.
  • Team Collaboration: Work collaboratively with other members of the healthcare team to ensure efficient and effective delivery of patient care.
Requirements
  • Education: High school graduate required; associate's degree preferred.
  • Experience: Two years of experience in a medical/physicians office setting and/or experience with insurance benefits preferred.
  • Skills: Computer proficiency required; Microsoft office applications preferred with ability to learn new software. Highly developed communications and interpersonal skills, working with diverse populations.
Work Environment

This is a per diem position, working as needed on weekends and/or evenings. The ideal candidate will be flexible and able to adapt to changing situations.



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