Customs Broker Management Manager
1 month ago
SHEIN is a global online fashion and lifestyle retailer, offering a wide range of products at affordable prices. Headquartered in Singapore, SHEIN is committed to making fashion accessible to all, promoting its industry-leading, on-demand production methodology for a smarter, future-ready industry.
About the RoleThe Logistics Operations team is a group of leaders who drive excellent services for customers by ensuring timely, accurate, and cost-effective delivery of orders. We are seeking a creative leader with a passion for complex challenges, a knack for problem-solving, and the ability to thrive in a fast-paced environment.
Responsibilities- Manage cross-border B2C customs clearance brokers, evaluating their compliance and operational management capabilities based on a standardized supplier management system.
- Monitor and follow up on the operation performance of each B2C customs broker at each port, ensuring customers' logistics experience.
- Oversee B2C customs compliance, following up on policy changes related to B2C customs clearance and providing feedback to the company.
- Cooperate with the financial team to participate in daily reimbursement, dispute resolution, and customs clearance cost management.
- Participate in projects involving customs clearance time and cost optimization, providing empowerment to customs brokers to optimize overall B2C shipping time and cost.
- Conduct regular training to elevate the team's understanding of customs regulations.
- Educational background: Associate Degree or higher.
- Customs Broker License (CBL) preferred.
- At least 3 years of experience in a customs-related role, with a thorough understanding of US import operations and processing trade.
- Proficient in MS Office, ERP, and E Custom Clearance Software.
- Knowledge of Chinese is advantageous.
- Exceptional communication skills, capable of liaising effectively with customs and other government agencies.
$80,500.00 min. - $143,200.00 max annually, plus bonus & RSU offered.
SHEIN is an equal opportunity employer committed to a diverse workplace environment.
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