Customs Broker Management Manager

1 month ago


Bellevue, Washington, United States SHEIN Full time
About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering a wide range of products at affordable prices. Headquartered in Singapore, SHEIN is committed to making fashion accessible to all, promoting its industry-leading, on-demand production methodology for a smarter, future-ready industry.

About the Role

The Logistics Operations team is a group of leaders who drive excellent services for customers by ensuring timely, accurate, and cost-effective delivery of orders. We are seeking a creative leader with a passion for complex challenges, a knack for problem-solving, and the ability to thrive in a fast-paced environment.

Responsibilities
  1. Manage cross-border B2C customs clearance brokers, evaluating their compliance and operational management capabilities based on a standardized supplier management system.
  2. Monitor and follow up on the operation performance of each B2C customs broker at each port, ensuring customers' logistics experience.
  3. Oversee B2C customs compliance, following up on policy changes related to B2C customs clearance and providing feedback to the company.
  4. Cooperate with the financial team to participate in daily reimbursement, dispute resolution, and customs clearance cost management.
  5. Participate in projects involving customs clearance time and cost optimization, providing empowerment to customs brokers to optimize overall B2C shipping time and cost.
  6. Conduct regular training to elevate the team's understanding of customs regulations.
Requirements
  1. Educational background: Associate Degree or higher.
  2. Customs Broker License (CBL) preferred.
  3. At least 3 years of experience in a customs-related role, with a thorough understanding of US import operations and processing trade.
  4. Proficient in MS Office, ERP, and E Custom Clearance Software.
  5. Knowledge of Chinese is advantageous.
  6. Exceptional communication skills, capable of liaising effectively with customs and other government agencies.
Compensation

$80,500.00 min. - $143,200.00 max annually, plus bonus & RSU offered.

SHEIN is an equal opportunity employer committed to a diverse workplace environment.



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