Customer Service Representative

5 days ago


Linden, Michigan, United States Tipmont Wintek Full time

Company Overview

Tipmont Wintek is a premier cooperative that provides essential services in north central Indiana. We are seeking a highly skilled Customer Service Representative to join our team.

Job Summary

As a Customer Service Representative, you will be responsible for delivering exceptional experiences to our members through courteous communication and supportive assistance. You will facilitate day-to-day processes, secure and research data, and develop a strong working knowledge of all organizational services. Your proactive approach will enable you to anticipate issues and address needs to offer solutions.

Key Responsibilities

* Provide effective, accurate, and courteous customer service to members, vendors, and visitors

* Facilitate day-to-day processes for payments, billing, service requests, memberships, capital credits, account adjustments, ancillary products, and other services

* Secure, research, and assemble data to process various service orders and payments

* Develop a strong working knowledge of all organizational services

* Anticipate issues and address needs proactively to offer solutions

* Determine appropriate policy-driven actions to minimize risk

* Express skills in critical thinking and analysis

* Support collaboration and communication with a positive attitude

* Identify and suggest positive improvements to process

Requirements

* High school diploma or equivalent

* Working knowledge of general office practices, record-keeping, and computers

* Considerable skill to communicate with people under sometimes difficult circumstances

* Extensive knowledge of Microsoft Office, particularly Excel

* Familiarity with basic information and data in developing reports

* Strong oral and written communication skills

* Ability to collaborate with a team and work independently

Preferred Qualifications

* Associate's degree with prior work experience in a related field

* Three years of billing and member/customer service responsibility

* Bilingual, preferably in Spanish

* Knowledge of rural electrification and cooperative programs

Estimated Salary: $45,000 - $55,000 per year. This salary range is based on industry standards and location.

Benefits

Tipmont Wintek offers an excellent benefits package, which includes medical, dental, and life insurance; 401(k) matching and a pension retirement plan; education reimbursement; and many opportunities for professional growth.



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