Customer Service Representative
5 days ago
Company Overview
Tipmont Wintek is a premier cooperative that provides essential services in north central Indiana. We are seeking a highly skilled Customer Service Representative to join our team.
Job Summary
As a Customer Service Representative, you will be responsible for delivering exceptional experiences to our members through courteous communication and supportive assistance. You will facilitate day-to-day processes, secure and research data, and develop a strong working knowledge of all organizational services. Your proactive approach will enable you to anticipate issues and address needs to offer solutions.
Key Responsibilities
* Provide effective, accurate, and courteous customer service to members, vendors, and visitors
* Facilitate day-to-day processes for payments, billing, service requests, memberships, capital credits, account adjustments, ancillary products, and other services
* Secure, research, and assemble data to process various service orders and payments
* Develop a strong working knowledge of all organizational services
* Anticipate issues and address needs proactively to offer solutions
* Determine appropriate policy-driven actions to minimize risk
* Express skills in critical thinking and analysis
* Support collaboration and communication with a positive attitude
* Identify and suggest positive improvements to process
Requirements
* High school diploma or equivalent
* Working knowledge of general office practices, record-keeping, and computers
* Considerable skill to communicate with people under sometimes difficult circumstances
* Extensive knowledge of Microsoft Office, particularly Excel
* Familiarity with basic information and data in developing reports
* Strong oral and written communication skills
* Ability to collaborate with a team and work independently
Preferred Qualifications
* Associate's degree with prior work experience in a related field
* Three years of billing and member/customer service responsibility
* Bilingual, preferably in Spanish
* Knowledge of rural electrification and cooperative programs
Estimated Salary: $45,000 - $55,000 per year. This salary range is based on industry standards and location.
Benefits
Tipmont Wintek offers an excellent benefits package, which includes medical, dental, and life insurance; 401(k) matching and a pension retirement plan; education reimbursement; and many opportunities for professional growth.
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