Shift Operations Manager
4 days ago
As a Shift Operations Manager at El Pollo Loco, you will play a vital role in ensuring the success of our restaurant operations. This is an exciting opportunity to develop your leadership skills and contribute to the growth of our team.
Job DescriptionWe are seeking a highly motivated and experienced individual to oversee the day-to-day activities of our restaurant during their assigned shift. The successful candidate will be responsible for leading a team of crew members, providing guidance on company policies and procedures, and ensuring that our high standards of customer service, quality, and cleanliness are met.
Key Responsibilities:- Lead a team of crew members to achieve business objectives, prioritize tasks, and manage workloads effectively.
- Train and develop crew members on company policies, procedures, and expectations.
- Maintain a clean and safe working environment, adhering to health and safety protocols.
- Monitor sales performance, inventory levels, and cash handling procedures to identify areas for improvement.
- Foster strong relationships with customers, resolving any issues or complaints promptly and professionally.
To be successful in this role, you will need:
- A minimum of 6 months' experience as a crew member at El Pollo Loco or equivalent experience in a fast-paced restaurant environment.
- Excellent communication and interpersonal skills, with the ability to motivate and lead a team.
- A basic understanding of computer systems, including email use and web navigation.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- High school diploma or equivalent required; some college coursework or degree preferred.
We offer a competitive salary package, including:
- An estimated annual salary of $42,000 - $52,000 based on location and experience.
- A comprehensive benefits program, including medical, dental, and vision insurance.
- A generous paid time-off policy, including vacation days and holidays.
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