Customer Service Representative

1 day ago


Silver Spring, Maryland, United States MAGADIA CONSULTING INC Full time
Job Summary

MAGADIA CONSULTING INC is seeking a highly skilled Call Center Analyst to join our team. As a Call Center Analyst, you will be responsible for managing a high volume of inbound and outbound calls and emails in a timely manner, conducting address research, locating client information, and maintaining a comprehensive record of all conversations in the call center database.

Key Responsibilities:

  • Manage a high volume of inbound and outbound calls and emails in a timely manner
  • Conduct address research and locate client information
  • Maintain a comprehensive record of all conversations in the call center database
  • Respond to client inquiries and follow up on customer calls
  • Identify and escalate priority issues
  • Proficiently use Microsoft and Adobe software
  • Successfully complete a background check/government clearance

Requirements:

  • At least 2 years of professional experience in a Customer Service/Call Center environment
  • Ability to handle both outbound and inbound calls proficiently
  • Fluency in both Spanish and English (reading, writing, and speaking)
  • Strong oral and written communication skills
  • Proficient and professional telephone etiquette
  • High school diploma or higher

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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