Customer Service Representative
1 day ago
MAGADIA CONSULTING INC is seeking a highly skilled Call Center Analyst to join our team. As a Call Center Analyst, you will be responsible for managing a high volume of inbound and outbound calls and emails in a timely manner, conducting address research, locating client information, and maintaining a comprehensive record of all conversations in the call center database.
Key Responsibilities:
- Manage a high volume of inbound and outbound calls and emails in a timely manner
- Conduct address research and locate client information
- Maintain a comprehensive record of all conversations in the call center database
- Respond to client inquiries and follow up on customer calls
- Identify and escalate priority issues
- Proficiently use Microsoft and Adobe software
- Successfully complete a background check/government clearance
Requirements:
- At least 2 years of professional experience in a Customer Service/Call Center environment
- Ability to handle both outbound and inbound calls proficiently
- Fluency in both Spanish and English (reading, writing, and speaking)
- Strong oral and written communication skills
- Proficient and professional telephone etiquette
- High school diploma or higher
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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