Auto Service Consultant

3 days ago


Katy, Texas, United States AutoNation Full time
About the Job

As an Express Service Advisor at AutoNation, you will play a key role in providing exceptional customer service and ensuring seamless vehicle repairs. With a strong passion for automotive knowledge and a talent for communication, you will be the liaison between customers and our expert technicians, guiding them through the service process and ensuring their satisfaction.

Responsibilities

• Set, confirm, and prepare appointments with customers to guarantee a great service experience
• Meet or exceed targeted sales goals and the customer satisfaction index
• Greet customers in a friendly manner upon arrival
• Determine vehicle needs based on customer information, inspections, and test drives
• Utilize a consultative selling process to assist customers in planning for ongoing maintenance
• Produce repair orders with full transparency, including cost and time estimates
• Communicate frequently with technicians and parts associates for timely completion of work
• Follow up with customers on the status of their vehicle, based on their preferred communication method
• Ensure customer satisfaction through follow-up and continuous improvement

Requirements

• High school diploma or equivalent
• Proven ability to provide exceptional customer service
• Ability to set and achieve targeted goals
• Prior sales experience preferred, but not required
• Demonstrated communication, consultative, interpersonal, and organizational skills
• Willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver's license and a safe driving record

Why Choose AutoNation?

At AutoNation, we value our associates and strive to create a diverse, equitable, and inclusive work environment. We offer competitive compensation and benefits, including 401(k) matching, insurance plans, and a comprehensive associate discount program. Join us in our mission to make a positive impact and contribute to our revolutionary work in the automotive industry.

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