Customer Service Representative

1 week ago


Ogden, Utah, United States Planet Fitness Full time
{"Job Title": "Member Services Representative", "Job Summary": "We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.", "Responsibilities": {"Customer Service/Front Desk Activities": "
  • Greet members and guests, providing exceptional customer service and making everyone feel comfortable and welcome.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point to sale system.
  • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
", "Club Cleanliness and Maintenance": "
  • Maintain a clean and orderly front desk area and lobby.
  • Regular facility cleaning and upkeep, including mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Regular cleaning of all exercise equipment and tanning beds.
  • Regular restroom and wet area cleaning and stocking.
", "Qualifications & Requirements": "
  • Must be 18 years of age or older.
  • High School diploma/GED equivalent required.
  • Prior Customer Service experience preferred.
  • Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
  • Punctuality and reliability are a must.
  • Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
", "Physical Demands/Requirements": "
  • Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.
  • Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).
  • Ability to talk continually in person or on the phone during shift.
  • Maintain physical ability to administer CPR in the event of medical emergency.
  • Ability to see in normal visual range with or without correction.
  • Ability to hear in the normal audio range with or without correction.
", "Why Work at Planet Fitness": "
  • Contribute to changing people's lives every day by helping us create a healthier Planet.
  • Work alongside an amazing group of talented, dynamic professionals.
", "Benefits": "
  • Medical, Dental, Vision Insurance
  • PTO – Paid Time Off
  • Free Black Card Membership
  • 401(K) and Roth Retirement Savings Plans
  • Healthcare and Dependent Care Flexible Spending Accounts
  • STD, LTD, Term Life Insurance and other benefits
", "Note": "We participate in E-Verify for all Utah locations."}

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