Customer Service Representative

4 weeks ago


Bolingbrook, Illinois, United States Avenica Full time

Job Summary:

Avenica is seeking a skilled Customer Service Representative to join our team in the Dental Insurance industry. As a key member of our call center team, you will be responsible for providing exceptional service to members, patients, and providers through effective communication and troubleshooting.

Key Responsibilities:

  • Respond timely to verbal and written inquiries from members, providers, brokers, or group administrators.
  • Accurately process claim adjustments and review claims for technical errors or discrepancies.
  • Maintain and follow up on documents for all adjustment requests, check investigations, overpayment letters, and e-forms.
  • Complete and maintain daily reports.

Requirements:

  • 1+ years of experience in a high-volume customer or call center environment.
  • 1+ years of experience within insurance (healthcare or dental) with a general understanding of insurance terminology.
  • Must be legally authorized to work in the US.
  • High School Diploma or equivalent required.
  • Strong customer service skills, excellent communication skills, and strong organization skills.

About Avenica:

Avenica is a leading provider of talent solutions in the healthcare industry. We are committed to delivering exceptional service and support to our clients and candidates.



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