Customer Service Representative
4 weeks ago
Job Summary:
Avenica is seeking a skilled Customer Service Representative to join our team in the Dental Insurance industry. As a key member of our call center team, you will be responsible for providing exceptional service to members, patients, and providers through effective communication and troubleshooting.
Key Responsibilities:
- Respond timely to verbal and written inquiries from members, providers, brokers, or group administrators.
- Accurately process claim adjustments and review claims for technical errors or discrepancies.
- Maintain and follow up on documents for all adjustment requests, check investigations, overpayment letters, and e-forms.
- Complete and maintain daily reports.
Requirements:
- 1+ years of experience in a high-volume customer or call center environment.
- 1+ years of experience within insurance (healthcare or dental) with a general understanding of insurance terminology.
- Must be legally authorized to work in the US.
- High School Diploma or equivalent required.
- Strong customer service skills, excellent communication skills, and strong organization skills.
About Avenica:
Avenica is a leading provider of talent solutions in the healthcare industry. We are committed to delivering exceptional service and support to our clients and candidates.
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