Family Services Shelter Aide
3 weeks ago
Job Summary: Provide a safe and secure environment for homeless individuals accessing shelter services. Conduct new client intakes, enter data into the Homeless Management Information System (HMIS), and provide assistance to the homeless as needed.
Responsibilities:
Ensure a safe and secure environment for clients, including contacting emergency responders or crisis intervention personnel as necessary. Provide clients with referrals and information about community programs as needed. Enforce program guidelines, policies, and procedures. Deescalate situations and provide conflict resolution techniques as needed. Determine client eligibility. Conduct an initial intake and program orientation for new clients. Record data into the HMIS system. Maintain daily logs, forms, and paperwork as required. Prepare and serve meals to clients as program dictates. Ensure the facility is clean and sanitary at the end of a shift. Monitor the perimeter of the facility to ensure a safe and clean environment. Remain on duty if there is a problem with the relieving shift (sick employee) or until another staff member arrives. Attend staff meetings as scheduled. Perform other duties as assigned.
Requirements:
Successful candidates must possess a High School Diploma or GED equivalent. While some college education is preferred, having at least five years of experience providing compassionate care and supervision to vulnerable populations is an asset. Individuals must have excellent oral and written communication skills, sound judgment, and excellent decision-making skills. They must be able to work independently with little supervision or in a team environment. Possess a positive attitude in working with high-risk clients, volunteers, and donors. Be dependable, honest, and trustworthy. Possess the ability to relate empathetically without prejudice to a vulnerable population. Individuals must be willing to become familiar with and support the mission of The Salvation Army and must be able to pass a background check.
Work Environment:
This position requires light to moderate physical work. The individual must be able to remain stationary for some periods, use hands and fingers, communicate, move, occasionally position themselves to stoop, kneel, or crouch, frequently reach with and use arms and hands as required in using standard office equipment and a PC when available. The individual must be able to frequently lift up to 25 pounds. Specific vision abilities required include close vision, distance vision, and the ability to focus. The work environment for this position is a residential environment with a moderate to loud noise level. The work schedule varies.
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