Highly Skilled IT Support Specialist

6 days ago


San Francisco, California, United States Cirrus Group Consulting Full time
Job Overview

We are seeking a highly skilled IT Support Specialist to join our team at Cirrus Group Consulting in San Francisco, CA. This is a hybrid role that requires 2 days remote work and 3 days in-office.

The estimated annual salary for this position is $120,000 - $150,000, depending on experience.

Key Responsibilities
  • Provide senior-level workstation and laptop support
  • Offer remote support for a professional hybrid work environment
  • Systematically resolve issues related to workstations and laptops
  • Elevate and support level 3 engineers to identify, troubleshoot, and resolve user problems
  • Deliver exceptional customer service while managing day-to-day IT operations, critical situations, and communicating the urgency of all issues as necessary
  • Document issues/problems and solutions for both IT team members and end-users
  • Be available as on-call support as needed
Qualifications
  • 8-10+ years of relevant technical and functional experience in a hybrid Windows-based environment
  • 8+ years of experience supporting Windows and MacOS workstations, laptops, and virtual environments
  • 8+ years of experience providing technical support in the financial industry (a plus)
  • Bachelor's degree in a relevant field required; will consider more years of experience or certifications in lieu of a degree
Preferred Qualifications
  • Ability to interface with all levels of production and management teams
  • Strong diagnostic and troubleshooting skills to restore immediate use of systems
  • Strong documentation and communication skills
  • Working knowledge of video conferencing technologies such as Webex, Zoom, and Microsoft Teams
  • Windows 11, Outlook, and Office 365 support and troubleshooting; SharePoint client-end support
  • System build, deployment, and maintenance
  • Familiarity with desktop security products
  • Firm understanding of Active Directory Administration
  • Deep functional understanding of Lenovo Desktops and Laptops, MSFT Surface, iPhones, iPads
  • Familiarity with Microsoft Configuration Manager and Microsoft Endpoint Management
  • Experience with MDM systems such as MobileIron and Microsoft Intune
  • Experience with MFA solutions (e.g., RSA, MS Authenticator, Duo, etc.)
  • Functional knowledge of one or more IT infrastructure fundamentals (e.g., basic networking skills, server, identity, and access)
  • Relevant Microsoft Windows certifications desired but not required
Perks of Working with Us
  • Inclusive culture, providing a great work-life balance
  • Cigna Health benefits, medical, dental & vision coverage for employees
  • PTO
  • 401K Match
  • Educational benefits for trainings, conferences, certifications, etc.


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