Highly Skilled IT Support Specialist
6 days ago
We are seeking a highly skilled IT Support Specialist to join our team at Cirrus Group Consulting in San Francisco, CA. This is a hybrid role that requires 2 days remote work and 3 days in-office.
The estimated annual salary for this position is $120,000 - $150,000, depending on experience.
Key Responsibilities- Provide senior-level workstation and laptop support
- Offer remote support for a professional hybrid work environment
- Systematically resolve issues related to workstations and laptops
- Elevate and support level 3 engineers to identify, troubleshoot, and resolve user problems
- Deliver exceptional customer service while managing day-to-day IT operations, critical situations, and communicating the urgency of all issues as necessary
- Document issues/problems and solutions for both IT team members and end-users
- Be available as on-call support as needed
- 8-10+ years of relevant technical and functional experience in a hybrid Windows-based environment
- 8+ years of experience supporting Windows and MacOS workstations, laptops, and virtual environments
- 8+ years of experience providing technical support in the financial industry (a plus)
- Bachelor's degree in a relevant field required; will consider more years of experience or certifications in lieu of a degree
- Ability to interface with all levels of production and management teams
- Strong diagnostic and troubleshooting skills to restore immediate use of systems
- Strong documentation and communication skills
- Working knowledge of video conferencing technologies such as Webex, Zoom, and Microsoft Teams
- Windows 11, Outlook, and Office 365 support and troubleshooting; SharePoint client-end support
- System build, deployment, and maintenance
- Familiarity with desktop security products
- Firm understanding of Active Directory Administration
- Deep functional understanding of Lenovo Desktops and Laptops, MSFT Surface, iPhones, iPads
- Familiarity with Microsoft Configuration Manager and Microsoft Endpoint Management
- Experience with MDM systems such as MobileIron and Microsoft Intune
- Experience with MFA solutions (e.g., RSA, MS Authenticator, Duo, etc.)
- Functional knowledge of one or more IT infrastructure fundamentals (e.g., basic networking skills, server, identity, and access)
- Relevant Microsoft Windows certifications desired but not required
- Inclusive culture, providing a great work-life balance
- Cigna Health benefits, medical, dental & vision coverage for employees
- PTO
- 401K Match
- Educational benefits for trainings, conferences, certifications, etc.
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