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Customer Service Ambassador

1 month ago

Fayetteville, Arkansas, United States Schulte Full time
Job Summary

At Schulte, we are seeking a skilled Customer Service Ambassador to join our team at Graduate Fayetteville. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a warm and authentic welcome to our guests.

Key Responsibilities
  • Greets guests as they arrive and reviews arrival lists daily to prepare welcome amenities.
  • Escorts VIPs to their rooms and checks them in prior to arrival.
  • Answers phone calls within three rings and transfers calls as needed.
  • Responsible for handling cash and maintaining the front desk area.
  • Assists with lobby activation and maintains a clean and organized workspace.
  • Utilizes proper procedures when handling guest PPI data.
  • Follows through on guest requests and resolves complaints in a professional manner.
  • Participates in the Front Desk upsell program.
  • Retrieves necessary identification documents and payment upon guest arrival.

Requirements
  • Prior customer service experience.
  • High school diploma or equivalent.

Benefits
  • Daily pay.
  • Free telemedicine and virtual mental health care access.
  • Multiple health insurance and life insurance options.
  • 401k plan with company match.
  • Paid time off for eligible team members.
  • Holiday pay and paid holidays.
  • Pet insurance.
  • Employee Assistance Program.
  • Discounted hotel rooms.
  • Savings Marketplace discounts.