Host and Service Ambassador

4 weeks ago

Omaha, Nebraska, United States 30hop Full time
About 30hop

30hop is a dynamic and rapidly growing restaurant chain with a strong presence in the Midwest. We are committed to delivering exceptional guest experiences through our team's dedication to professionalism, attention to detail, and a passion for delivering outstanding service.

Job Summary

We are seeking a highly motivated and enthusiastic Host and Food Runner to join our team at 30hop. As a key member of our front-of-house team, you will be responsible for creating a warm and welcoming atmosphere for our guests, ensuring seamless service delivery, and contributing to the overall success of our restaurant.

Responsibilities
  • Welcome guests warmly and enthusiastically, ensuring a positive first impression.
  • Assist guests by seating them promptly and providing menus with a smile.
  • Accurately calculate wait times and communicate them to walk-in guests.
  • Create and manage a waitlist, ensuring fair seating for all parties and minimizing wait times.
  • Ensure smooth transitions between seating and service to maintain efficient operations.
  • Communicate effectively with management, service staff, kitchen staff, and bussing staff to ensure the restaurant operates smoothly.
  • Assist with phone inquiries, reservations, and to-go orders professionally and efficiently.
  • Relay accurate wait times and seating plans to guests and service staff.
  • Reset tables quickly and efficiently to maximize seating capacity.
  • Plan seating arrangements to optimize space and flow of the restaurant.
  • Regularly check restroom cleanliness and attend to guest needs in these areas.
  • Assist in opening duties and ensure a polished, professional environment is maintained.
  • Assist the service team by delivering food to guests promptly and ensuring the presentation is in line with our high standards.
  • Communicate with kitchen staff to ensure accurate orders and timely delivery.
  • Support team members in any tasks required to maintain efficient restaurant operations.
Requirements
  • Must be 16 years of age or older.
  • Strong communication and organizational skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Friendly, enthusiastic demeanor with a focus on creating a welcoming atmosphere for guests.
  • Willingness to collaborate with the team and contribute to the overall guest experience.
  • Availability to work nights, weekends, and holidays.
Benefits
  • Starting pay for fully trained hosts/food runners: $13.50 per hour + tips, tipped out nightly.
  • Full or part-time schedule, with shifts ranging from 4-8 hours depending on availability.
  • Emphasis on weekend availability.
  • Full-time benefits, including paid time off, medical coverage options, dental and vision coverage, and employee assistance program.
  • Guest discounts, craft concepts restaurant discounts, and employee appreciation party.

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