Customer Service Ambassador

1 week ago

Swartz Creek, Michigan, United States Leisure Living Full time

Leisure Living of Springvale is seeking a Customer Service Ambassador to provide exceptional support to our residents, guests, and staff. This part-time role offers the opportunity to make every minute great for those we serve.

We strive to create an environment that attracts dreamers, adventurers, creators, givers, and believers who believe in putting people first. As a Customer Service Ambassador, you will be empowered to perform like a leader, prioritizing the needs of others and contributing to a culture of mutual respect and transparency.

Salary: $14 per hour

Job Summary: Responsible for providing a welcoming environment for residents, guests, staff, and vendors by answering main entry doors, phones, and maintaining common areas.

Key Responsibilities:

  • Answer main entry door in a timely fashion and follow screening protocols for any person entering the community
  • Answer phones as needed
  • Clean, disinfect, and straighten main common area, including sanitizing entry ways, door handles, keypads, and other hard surfaces
  • Assist Life Enrichment with setting up, cleaning/sanitizing, and monitoring throughout visits for residents
  • Participate in resident engagement activities as directed by Life Enrichment
  • Maintain front porch appearance by tidying up, watering plants, sweeping, etc.
  • Sort mail for distribution
  • Promote positive relationships with residents, staff, and visitors
  • Perform any other duties as requested within the scope of responsibility and requirements of the job

Requirements:

  • High school diploma/GED required
  • Demonstrable knowledge and experience using Microsoft Office in a Windows environment
  • Ability to multi-task, prioritize, and work with minimal supervision
  • Effective oral and written communication skills
  • Professional telephone etiquette and customer service skills
  • Superior communication and interpersonal skills
  • Developed organizational skills
  • Ability to problem solve and demonstrate good judgment
  • Team-oriented self-starter with demonstrated ability to accept direction and work well with supervisor
  • Ability to maintain a high level of confidentiality

About Us: Leisure Living Management Values include living and working each day with purpose, accepting accountability and demonstrating responsibility, embracing lifelong learning, promoting mutual respect, displaying transparency, appreciating diversity, practicing forgiveness, and being thankful. We strive to fulfill the aspirational goal of creating the absolute best experience with every person, in every interaction, every minute of every day.

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