Warehouse Operations Coordinator Lead

4 weeks ago


Milwaukee, Wisconsin, United States OnTrac Full time

Discover a dynamic career opportunity with OnTrac, a leading provider of same-day and next-day delivery services in the US. We are seeking an experienced Operations Assistant to join our team in Caledonia, WI.

Compensation

We offer a competitive hourly rate of $17.27, providing a stable income for individuals looking to grow with our company.

About the Role

This is an exciting opportunity to work in a fast-paced environment, assisting Operations Managers with administrative duties and customer service support. You will be responsible for interacting with drivers and customers to resolve package discrepancies, ensuring on-time delivery and accurate data entry into the OnTrac system.

Key Responsibilities

  1. Track package deliveries, process and document problem packages, and update OnTrac's proprietary tracking system for customers, customer service teams, and other facilities.
  2. Assist drivers in the checkout process, verifying packages are out for delivery and reporting missing or not out for delivery packages.
  3. Communicate with customers regarding their package status and research, analyze, and report on daily compliances to management.

Requirements

  • High school diploma or general education degree (GED)
  • One year of related industry experience and/or training in transportation and delivery, or an equivalent combination of both education and specific work experience.
  • General knowledge of Microsoft Word and Excel programs.
  • Excellent customer service skills and ability to multitask, self-manage, and work efficiently in stressful situations.

Benefits

  • Competitive individual and group benefits
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Safe and clean work environment
  • Referral bonus program - $500 per referral

What We Offer

At OnTrac, we value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We are an equal opportunity employer and proud to create a diverse and inclusive workplace. If you are excited to join our team and contribute to our talent acquisition efforts, we invite you to apply.

About OnTrac

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the US for premier e-commerce and product-supply businesses, including five of the largest retailers in the country.


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