Front Office Supervisor

4 weeks ago


Athens, Georgia, United States University of Georgia Full time
About the Role

We are seeking a highly motivated and experienced Front Office Supervisor to join our team at the University of Georgia Center for Continuing Education & Hotel. As a key member of our front office team, you will be responsible for ensuring a high-quality guest experience and providing exceptional customer service.

Key Responsibilities
  • Serve as Manager on Duty and supervise front office employees to ensure efficient and high-quality guest service.
  • Support team members in handling guest requests and complaints to achieve a positive outcome.
  • Communicate with team members to ensure they are fully aware of relevant matters related to guests and other departments.
  • Perform bucket checks, income auditing, and monitor room inventories to ensure accuracy and efficiency.
  • Understand all hotel room categories, room rates, packages, promotions, and other product knowledge necessary to perform daily duties and maximize revenue opportunities.
  • Monitor guest billing arrangements and ensure accurate and timely processing.
  • Knowledge of hotel's fire, health, and safety regulations and act in accordance with these policies and procedures when needed.
  • Assist the Front Office Manager and Front Office Assistant Manager as needed.
  • Attend meetings and training sessions to stay up-to-date on hotel operations and best practices.
Requirements
  • Minimum of 2 years experience working in a supervisory role, preferably in a hotel environment.
  • Efficient in Microsoft Office Suite (Word, Excel, Teams, and Outlook).
  • Excellent customer service skills, professional communication skills, and attention to detail.
  • Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer

The University of Georgia offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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