Retail Sales Associate

4 weeks ago


West Covina, California, United States Floor & Decor Holdings, Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Floor & Decor Holdings, Inc. As a Retail Sales Associate, you will play a key role in providing exceptional customer service and support to our customers in finding the perfect products for their projects. You will be responsible for maintaining a clean and well-stocked sales floor, working collaboratively with management and team members to achieve sales goals, and processing customer transactions accurately and efficiently.

Key Responsibilities
  • Connect with customers, ask about their projects, and recommend our products to exceed customer expectations.
  • Provide above-and-beyond customer service and maintain a clean and safe sales floor.
  • Work in cooperation with management and team members to achieve sales goals and maintain a positive work environment.
  • Process customer transactions accurately and efficiently using our point-of-sale system.
  • Process customer refunds and exchanges according to established guidelines.
  • Follow established cash, check, and credit card acceptance procedures.
  • Create price tags and merchandise signs, and stock, tag, and display merchandise.
  • Act and work in a manner consistent with the company's core values and demonstrate compliance with safety processes.
  • Answer telephone calls according to company guidelines and be available to assist in other areas of the store as needed.
  • Work in a fast-paced environment with accuracy and attention to detail.
Requirements
  • Must be 18 years or older.
  • Knowledge of basic math skills.
  • Customer service experience.
  • Ability to handle multiple tasks and work well under pressure.
  • Some positions may require completion of forklift certifications through F&D.
  • Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.
Working Conditions
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles.
Physical/Sensory Requirements
  • Ability to exert 30-60 pounds of force occasionally, and/or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
Equal Employment Opportunity

Floor & Decor Holdings, Inc. provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

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