Customer Support Expert, Starlink Solutions

5 days ago


Hawthorne, California, United States Space Exploration Technologies Full time
Company Overview:

Space Exploration Technologies (SpaceX) is a pioneering company that aims to revolutionize the way humanity explores and inhabits space. Founded under the visionary leadership of Elon Musk, SpaceX has made significant strides in developing cutting-edge technologies to make space travel more accessible and sustainable.

Salary:

The estimated salary for this role is between $24.00/hour and $27.00/hour, depending on qualifications and experience.

Job Description:

As a Customer Support Associate, you will be an integral part of the Starlink team, responsible for providing exceptional support to customers worldwide. Your primary focus will be on resolving customer issues efficiently, analyzing trends, and designing effective support interventions to improve the customer experience.

Key Responsibilities:
  • Triage and resolve customer issues across multiple channels
  • Provide technical support to customers using hardware, software, and network expertise
  • Be a relentless internal advocate for the customer within SpaceX, understanding their concerns, addressing them, and ensuring their satisfaction
  • Surface product, process, and training issues by pairing quantitative and qualitative methods
  • Collaborate with internal teams to create and improve troubleshooting workflows and identify root causes of issues

Required Skills and Qualifications:

To excel in this role, you must possess the following skills and qualifications:
  • High school diploma or equivalency certificate
  • 1+ years of experience in a front-line customer support role and/or customer service
  • Fluent in English and Portuguese

Benefits:

As a valued member of the SpaceX team, you can expect a comprehensive benefits package, including medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.

Additional Requirements:

This role requires the ability to work all shifts, overtime, holidays, and/or weekends as needed. You must also be willing to relocate to the Hawthorne facility, which is not a remote position.

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