Bilingual Patient Services Representative I-Dental-Per Diem

1 week ago

Wenatchee, Washington, United States CVCH Full time
Job Summary

The Patient Services I's primary job function is to be responsible for initiating patient visits, coordinating patient appointments, collecting payments, entering/updating patient information on our computer system and providing courteous, efficient and informal telephone access to clinic services.

Key Responsibilities
  • Greet all patients and guests in a warm and friendly manner.
  • Register patients; collect demographics and updates data as needed; and assist them with forms if necessary.
  • Schedule appointments for patients using scheduling protocols and answering scripts.
  • Enter accurate data in EMR, EDR and other electronic records in accordance with protocol.
  • Obtain and verify insurance information.
  • Collect and record payments from patients. Balance encounter batch and monies collected with totals in practice management system.
  • Direct phone calls to proper destination or takes a message as per protocol.
  • Assist patients with information and education on other CVCH programs as approved by Supervisor.
  • Provide accurate verbal translation, English & Spanish, when required.
  • For Dental Only: Schedule appointments for patients using scheduling protocols and answering scripts.
  • For Dental Only: Dental No Show
  • For Dental Only: Recall Management
General Duties and Responsibilities
  • Perform other duties and tasks as assigned by supervisor.
  • Expected to be prepared to start shift at scheduled time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
  • Conform to safety policies, general housekeeping practices.
  • Demonstrate sound work ethics, flexible, and shows dedication to the position and the community.
  • Demonstrate a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.
  • Keep customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
  • Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.
  • Conform to CVCH policies and Joint Commission and HIPAA regulations.
Requirements
  • Education: None required. High School Diploma or equivalent preferred.
  • Certification/Licensure: N/A
  • Experience: One year experience in the medical or business/office field or equivalent education and training/certification preferred.
  • Language Skills: Bilingual in English/Spanish required.
  • Essential Technical/Motor Skills: Knowledge of computer applications and equipment related to work. Effectively work in a multi-task environment, prioritizing tasks properly, and completing tasks/projects in a timely manner.
  • Interpersonal Skills: Excellent customer service skills. Ability to work in a collaborative team work environment and/or work independently. Strong interpersonal and communication skills, with the ability to work effectively with a wide range of consumers in a diverse community.
  • Essential Physical Requirements: This job is performed mostly in a typical inside, office environment. Essential physical requirements of this job include: light physical effort; repetitive motions of wrists, hands, and/or fingers; standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, and pulling; frequent sitting; lifting and/or moving items weighing a minimum of 10 pounds (assistance is available as needed).
  • Essential Mental Abilities: Strong organizational skills, attention to detail, must possess problem solving/reasoning skills, assess and evaluation various situations.
  • Essential Sensory Requirements: Essential sensory requirements include the ability to: read computer keyboard, monitor, and documents; prepare and analyze documents; read extensively; hear, recognize, and assess verbal presentations of patients; receive and convey detailed information orally, by telephone and in person; convey accurate and detailed instructions by speaking to others in person and by telephone.
  • Exposure to Hazards: Possible exposure to airborne/blood borne pathogens, possible exposure to body fluids/blood. Worker is subject to inside and outside environmental conditions on a frequent basis with moderate/extreme noise. Worker has contact with consumers and other staff and may be exposed to severe medical conditions presented by them. Exposure to hazardous substances is a moderate risk and there are possible and physical injurious conditions.

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