Personal Lines Insurance Customer Advocate
3 days ago
We are seeking a skilled Personal Lines Insurance Customer Advocate to join our growing team at Superior Insurance Partners LLC.
About Us:
- As a leading insurance brokerage platform, we provide commercial lines, personal lines, and employee benefit solutions to companies and individuals.
- We partner with independent insurance agencies in the Midwest and Eastern US, focusing on creating value for our agency partners through tailored plans and customized resources.
Key Responsibilities:
- Effectively manage high volumes of incoming calls from clients, identifying and assessing their needs to achieve satisfaction.
- Manage client relationships, build trust, and communicate openly and interactively to deliver exceptional customer service.
- Process quotations, endorsements, certificates, and renewals accurately and efficiently.
- Collaborate with the sales team to achieve goals, utilizing your resilient and adaptable mindset in the face of shifting priorities.
- Provide accurate information using the right methods and tools, handling complaints effectively and providing solutions within time limits.
- Maintain records of customer interactions, process accounts, and file documents accordingly.
Requirements:
- Minimum 2+ years of experience in client service with personal lines insurance.
- A valid Property and Casualty Insurance License is required.
- Experience with agency management systems, preferably Applied Epic.
- Proficiency in Microsoft Office applications.
Estimated Annual Salary: $65,000 - $85,000, depending on experience.
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