Casino Cashiering Supervisor

4 weeks ago

New Orleans, Louisiana, United States Caesars Entertainment Full time
Job Summary

The Casino Cashiering Supervisor is responsible for supervising and evaluating the overall operation of an assigned Cashier Cage, monitoring the performance of Cashier personnel on an assigned shift, and demonstrating and encouraging the highest level of guest service.

Key Responsibilities
  • Verifies and safeguards funds of assigned Cashier Cage on an assigned shift and performs all related functions during that shift.
  • Accountable for all transactions in a Cashier Cage.
  • Monitors, documents, and advises Cashiers as required.
  • Maintains Cashier folders, upholds the confidentiality of Cashier Records, and evaluates Cashier performance on a regular basis.
  • Handles guests' disputes, questions, and acts as a source of information.
  • Maintains confidentiality of all guests' records and transactions.
  • Provides courteous service and ensures guests' satisfaction.
  • Adheres to compliance with all gaming regulations, such as Title 31 and Responsible Gaming, as enforced by all state, company, and departmental policies.
  • Responsible for conducting Buzz sessions, providing daily information, and creating a smooth transition from home to work.
  • Conducts timely performance reviews in accordance with company policies and procedures, provides feedback, coaching, and development guidance, utilizing a consistent and approachable demeanor while clearly articulating expectations.
  • Ensures that each team member clearly understands and is held accountable for their respective performance expectations.
  • Uses independent judgment in the interest of Harrah's to effectively recommend the hire, transfer, review, promote, discharge, reward, or discipline staff.
  • Acts as a role model and always presents oneself as a credit to Harrah's, encouraging others to do the same.
  • Meets the attendance guidelines of the job and adheres to the regulatory, departmental, and company policies.
  • Demonstrates Harrah's Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, and Provides a Warm Farewell.

Requirements
  • High school diploma or GED required.
  • Experience in financial/credit areas is required. Previous money-handling experience is required and a proven proficiency with computers and 10-key adding machine.
  • Must have good math abilities.
  • Must have proven self as a good communicator, mediator, and decision-maker.
  • Must have excellent human relation skills. Must be able to get along with co-workers and work as a team.
  • Must present a well-groomed appearance.
  • Must be able to maneuver to all areas of the casino. Must be able to lift and carry up to 30 pounds. Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.
  • Must have the manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine, and photocopier. Must be able to work at a fast pace and in stressful situations.
  • Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust. Must be able to read, write, speak, and understand English. Must be able to respond to visual and aural cues.

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business 'Best Places to Work' honoree and was named '#1 Large Employer' in the New Orleans area by the 'Times-Picayune' Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests. Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions, and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe, and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence, and technological leadership. The company is committed to its Team Members, suppliers, communities, and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision, and Values. We take great pride in living these values - Together We Win, All In On Service, and Blaze the Trail - every day. Our mission, 'Create the Extraordinary.' Our vision, 'Create spectacular worlds. That immerse, inspire, and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars.' If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

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