Center Physical Therapy Director

4 weeks ago

Lexington, Kentucky, United States Concentra Full time
Job Overview

Concentra is seeking a highly skilled and dedicated Center Physical Therapy Director to join our team. As a key member of our patient care team, you will play a vital role in providing exceptional care to our patients and driving business outcomes.

The Center Physical Therapy Director will be responsible for supervising clinical staff, providing rehabilitative services, and aligning with Concentra Medical Centers' Injury Process Management and rehabilitation philosophy in occupational medicine.

Key Responsibilities:

  • Provide direct patient care and lead by example to create an exceptional patient experience
  • Manage key clinical center metrics, including quality outcomes and holds therapists accountable
  • Consistently demonstrate all components of the Physical Therapy Guidebook and the Perfect PT visit
  • Manage clinical outcomes and address outlier cases with staff therapists
  • Ensure clinical workflows to optimize patient capture, processing of referrals, and scheduling
  • Execute therapy plans for each patient with a focus on early intervention and same-day evaluation
  • Create a professional and collaborative working environment that promotes teamwork, quality, exceptional outcomes, and patient safety
  • Work with DTO to identify clinical improvement opportunities
  • Foster relationships with employers, referral sources, and payer groups through routine communications and engagement opportunities
  • Masters use of clinical systems to ensure efficient and excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care orders
  • Ensure compliance with individual State Practice Act/Rules and Regulations/WC Regulations
  • Drive patient and client experience and satisfaction metrics
  • Actively participate in CLT meetings with COD and CMD to improve quality, patient safety, outlier management, and ensure the ongoing development and growth of the center's business
  • Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours
  • Work with DTO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
  • Promote, cultivate, and exemplify Orange Book values for all center colleagues
  • Develop colleague success through all aspects of the talent life cycle for staff therapists and PTSS within the center
  • Foster an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement, and reward and recognition
  • Lead and promote collaboration within CLT and across disciplines to achieve clinical and business outcomes
  • Accountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes in order to achieve annual business plan
  • Promote center initiatives and work flows that are consistent with those in other centers
  • Possesses financial awareness and provides input to center budget and key business metrics

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Bachelor's of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university

Must meet licensure requirements of jurisdiction

Job-Related Experience

Customarily at least two years of demonstrated clinical experience in an occupational healthcare setting

Job-Related Skills/Competencies

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility

Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Demonstrated outstanding clinical knowledge of physical/occupational therapy services

Demonstrated outstanding dedication to Concentra's philosophy of therapy in occupational medicine

Demonstrated outstanding interest in the leadership of therapy staff

Demonstrated leadership qualities and administrative abilities to the job responsibilities as described

Demonstrated excellent communication skills and the ability to exercise proper judgment, make decisions, and motivate employees

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