Front Desk Service Representative

5 days ago


Bartlett, New Hampshire, United States Hay Creek Hotels Full time

Hay Creek Hotels seeks a detail-oriented Front Desk Agent to provide exceptional guest experiences. This part-time role requires morning, mid-day, and evening shifts, including weekends.

Key Responsibilities:

  • Manage multi-line telephone switchboard, receiving and transferring calls, voice messages, and mail.
  • Greet guests professionally, directing them to the appropriate area.
  • Register guests, assign rooms, and process payments upon check-out.
  • Have a thorough understanding of property management systems, rates, and packages.
  • Assist with guest needs, including luggage transport, restaurant reservations, and housekeeping requests.
  • Communicate room status changes to Housekeeping.
  • Resolve guest complaints, following up with managers as needed.
  • Familiarize guests with hotel services, local shopping, dining, entertainment, and travel directions.
  • Deliver guest amenities as necessary.
  • Implement safety procedures, lead emergency situations, and manage Lost and Found.

Requirements:

  • High school diploma or equivalent required.
  • Proficiency in technology and a Property Management System preferred.
  • 1 year customer service experience required; hotel environment highly desirable.
  • Ability to work in a team-oriented, fast-paced environment with a positive attitude.
  • Proven success in resolving guest complaints.
  • Flexibility to work various shifts, including nights, mornings, weekends, and holidays.

Benefits:

  • A comprehensive insurance package, including medical, dental, vision, life, disability, accident, and critical illness coverage.
  • A competitive salary range of $18-$22 per hour, depending on experience.
  • Paid time off structure, including vacation, sick leave, holiday pay, and bereavement leave.
  • Ongoing performance reviews and salary adjustments.
  • Free meals daily.
  • Discounts on employee and friend/family lodging, dining, and other services.
  • Industry discounts through Working Advantage.
  • A supportive work environment with opportunities for growth and recognition.


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