Front Desk Service Representative
5 days ago
Hay Creek Hotels seeks a detail-oriented Front Desk Agent to provide exceptional guest experiences. This part-time role requires morning, mid-day, and evening shifts, including weekends.
Key Responsibilities:
- Manage multi-line telephone switchboard, receiving and transferring calls, voice messages, and mail.
- Greet guests professionally, directing them to the appropriate area.
- Register guests, assign rooms, and process payments upon check-out.
- Have a thorough understanding of property management systems, rates, and packages.
- Assist with guest needs, including luggage transport, restaurant reservations, and housekeeping requests.
- Communicate room status changes to Housekeeping.
- Resolve guest complaints, following up with managers as needed.
- Familiarize guests with hotel services, local shopping, dining, entertainment, and travel directions.
- Deliver guest amenities as necessary.
- Implement safety procedures, lead emergency situations, and manage Lost and Found.
Requirements:
- High school diploma or equivalent required.
- Proficiency in technology and a Property Management System preferred.
- 1 year customer service experience required; hotel environment highly desirable.
- Ability to work in a team-oriented, fast-paced environment with a positive attitude.
- Proven success in resolving guest complaints.
- Flexibility to work various shifts, including nights, mornings, weekends, and holidays.
Benefits:
- A comprehensive insurance package, including medical, dental, vision, life, disability, accident, and critical illness coverage.
- A competitive salary range of $18-$22 per hour, depending on experience.
- Paid time off structure, including vacation, sick leave, holiday pay, and bereavement leave.
- Ongoing performance reviews and salary adjustments.
- Free meals daily.
- Discounts on employee and friend/family lodging, dining, and other services.
- Industry discounts through Working Advantage.
- A supportive work environment with opportunities for growth and recognition.
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