Highly Skilled IT Support Specialist

7 days ago


New York, New York, United States TEKsystems Full time

TEKsystems, a leading provider of Full-Stack Technology Services, is seeking an experienced Computer Support Specialist. This role is ideal for individuals with strong technical skills and excellent communication abilities.

About the Role

We are looking for a dedicated professional to provide top-notch technology support to our clients. As a Computer Support Specialist, you will be responsible for:

  • Responding to user inquiries and resolving issues in a timely and efficient manner;

  • Maintaining effective communication and follow-up with assigned teams;

  • Providing presentations and training as needed;

  • Escalating problems to appropriate individual(s) based on established guidelines and procedures;

  • Staying up-to-date with relevant product offerings and support policies;

Requirements

To be successful in this role, you will need:

  • Strong technical skills in Microsoft Office 2016, Windows 10, Ivanti SM, MS Edge, Adobe Acrobat, Mobile Iron, iOS devices, Accellion ChangePro, DocXTools, Citrix, and other related software;

  • Excellent analytical and problem-solving skills;

  • Outstanding customer service skills and attention to detail;

  • A disciplined self-starter who is resourceful, reliable, and trustworthy;

  • Ability to manage a varied workload and meet deadlines;

  • Excellent written and verbal communication skills;

Compensation and Benefits

The salary for this position is estimated to be around $75,000 - $90,000 per year, depending on experience. TEKsystems offers a competitive benefits package, including health insurance, retirement plans, and paid time off. We also offer opportunities for professional growth and development.



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