Field Service Engineer

1 month ago


San Francisco, California, United States Epredia Full time

At Epredia, we are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will play a critical role in supporting the onsite technical needs of our customers.

Responsibilities include:

  • Providing world-class service to customers by performing preventative and corrective maintenance for Epredia instrumentation.
  • Using expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments.
  • Managing service call scheduling, parts inventory, and other administrative necessities.
  • Building trust-based relationships with customers.
  • Interacting with and providing feedback to internal stakeholders including technical support teams, Manufacturing, and Sales.
  • Preparing periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.
  • Representing Epredia in a positive, professional manner in all dealings with customers, both external and internal.

Requirements include:

  • 2+ years of field service experience.
  • Associate degree or Bachelor's Degree in electrical or mechanical Engineering, or other scientific degree.
  • Demonstrated ability to diagnose and resolve problems with electronic and mechanical instrumentation in a scientific laboratory environment.
  • Ability to read, interpret, and analyze schematics, assembly drawings, and wiring diagrams.
  • Experience with Laboratory Information Systems/networking instrumentation preferred.
  • Up to 80% travel may be required to meet customer needs.
  • Must possess a valid driver's license.

We offer a competitive salary with overtime pay and bonus plan, health and retirement benefits, paid holidays, company car, and full in-house training on all products supported.

At Epredia, we value diversity, equity, and inclusion, and leverage our unique perspectives to scale our impact and growth. Join us in improving lives by enabling better cancer diagnostics.



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