Café Shift Leadership Opportunity

3 days ago


Baltimore, Maryland, United States Method Co. Full time

Job Overview:

We are seeking an experienced Café Shift Supervisor to lead our front-of-house team at Roost Baltimore. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and driving sales growth.

Key Responsibilities:

  • Lead by Example: Demonstrate a customer-centric approach and maintain a positive attitude during peak periods or unusual events.
  • Communicate Effectively: Share information and issues with the F&B Manager and Hotel leaders to ensure seamless communication.
  • Cultivate a Positive Team Environment: Recognize shifts in morale and performance, and communicate them to the F&B Manager to drive improvements.
  • Provide Coaching and Feedback: Offer clear, specific, timely, and respectful guidance to partners on shift to ensure operational excellence and improve performance.
  • Foster Legendary Customer Service: Act with a customer-first attitude and connect with customers to deliver exceptional experiences.
  • Develop Strong Relationships: Understand and address individual motivation, needs, and concerns among shift team members.
  • Execute Store Operations: Organize opening and closing duties as assigned, following all cash management and cash register policies.

About Method Co.:

We are an equal opportunity employer committed to an inclusive workplace free from unlawful discrimination based on protected characteristics under federal, state, or local law. We believe in diversity and encourage any qualified individual to apply.

What We Offer:

We offer competitive compensation and benefits packages, including $65,000 - $75,000 per year, depending on experience and qualifications.



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