Senior Network Operations Specialist

4 weeks ago


Victor, New York, United States FirstLight Fiber Full time
Job Description

The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged networks controlled from the FirstLight Core NOC.

This position provides technical leadership and guidance for the NOC in proactive alarm management, network analysis, maintenance and health checks as well as being an escalation point for the customer and NOC peers.

When the system malfunctions, the Senior NOC Technician troubleshoots the network across multiple vendor platforms, makes repairs or refers to the next level of technical hierarchy (Engineering) to restore services as quick as possible.

This role is responsible for working closely with all Network Operations teams ensuring customer satisfaction and ticket resolution. Perform the roles/responsibilities of the NOC Technician I and Senior NOC Technician positions as required.

The Senior NOC Technician is expected to be a technical focal point within the team, validating escalations into 2nd & 3rd level Technical Support, and overseeing Core Network Events that impact multiple customers and systems.

Key Responsibilities
  • Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated network faults.
  • Monitoring network performance, highlighting any deficiencies through the appropriate channels via network health checks and identification of activities that present risk to the live networks.
  • Provide operational assistance to all areas of Network Operations, mentor, and train members of the NOC.
  • Work with OSP, GIS, and field teams as required.
Requirements
  • Associate degree or Technical school is highly recommended with a strong knowledge of computer functionality.
  • Word, Microsoft Excel, Microsoft Outlook.
  • Strong detail-oriented and organized project management skills.
  • Capable of working and learning independently with minimal supervision.
  • Four to Six years Network Operations experience or equivalent.
  • Experience working on Core Transport, Data/IP networks completing 1st/2nd level diagnostics across multiple technologies and Vendors preferred.
  • Advanced 2nd line technical competency level that spans all deployed equipment technologies.
  • Willingness and ability to train NOC staff on technical, functional, and procedural items.
  • Experience with Network Edge, Transport and Access technologies such as DSL, GPON, SONET, and ROADM.
  • 1731 statistics collection, y.1564 testing.
  • In depth knowledge of industry protocols including IP, MPLS, OSPF, ISIS, BGP, VRRP, VLANs, Spanning tree, and 802.1q.
  • Expert knowledge of the operations and repair of telecommunications systems to include, but not limited to, the following hardware platforms: Calix / CMS, Cisco (CCNA / CCDA Level).
About FirstLight Fiber

FirstLight Fiber is a dynamic organization at the forefront of fiber-optic technology and telecommunications solutions.

We are committed to cultivating and preserving a culture of diversity, equity and inclusion.

We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized.

FirstLight Fiber is an equal opportunity employer.


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