Software Solutions Engineer

1 week ago


Norwood, Massachusetts, United States Stellar Innovations Full time

About the Role:

We are seeking a highly skilled Software Solutions Engineer to join our team at Stellar Innovations. As a key member of our technical team, you will be responsible for delivering high-quality software solutions that meet the needs of our customers.

Key Responsibilities:

  • Complaint Management: You will be responsible for organizing and implementing effective complaint management processes to ensure customer satisfaction.
  • Complaint Processing: You will assess and respond to customer complaints in a timely and professional manner.
  • Custom Solutions: You will work closely with product management to develop custom software solutions that meet the specific needs of our customers.
  • Appointment Coordination: You will be responsible for coordinating and scheduling customer appointments to ensure seamless communication and collaboration.
  • Order Processing: You will coordinate and track the processing of customer orders to ensure timely delivery and satisfaction.
  • Further Development: You will contribute to the ongoing development of our software solutions and services to ensure they remain competitive and meet the evolving needs of our customers.

Requirements:

  • Technical Background: You should have a strong technical background, preferably with a completed technical or trade apprenticeship.
  • Software Development Skills: You should have excellent software development skills and experience with software implementation and customization.
  • Communication Skills: You should have excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and customers.


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