Seasonal Customer Service Representative
4 weeks ago
Job Summary:
The Customer Service Outfitter provides exceptional customer service to our guests while promoting the benefits of becoming a CLUB Member. This role requires a strong commitment to customer satisfaction and a passion for delivering a world-class experience.
Key Responsibilities:
- Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
- Proactively greets customers and presents them with the opportunity to become a CLUB Member or provides current members with a unique and exclusive experience.
- Executes all CLUB operational and compliance programs.
- Demonstrates products to customers and remains knowledgeable of advertised sales.
- Helps meet metric goals and objectives for self and store.
- Keeps CLUB inventory accurate and maintains a clean and organized CLUB Booth.
- Provides full CLUB Member experience, including service processes such as processing payments, answering account questions, and processing applications.
- Provides daily feedback and reports in a timely and accurate manner.
- Provides peer coaching, recognition, and support as a CLUB advocate and representative.
- Provides service to all areas of the store based on business need.
Requirements:
- Minimum degree required: High school diploma or equivalent experience.
- Experience: 0 to 2 years of experience.
Physical Requirements:
- Stand and/or walk during shift to assist customers on the sales floor, etc.
- Hear well enough to constantly communicate with others to exchange information.
- Constantly repeat motions that may include the wrists, hands, and/or fingers.
- Constantly assess the accuracy, neatness, and thoroughness of work assigned.
- Light work that includes lifting and moving objects up to 20 pounds constantly.
- Occasionally ascend or descend ladders, stairs, step stools, etc.
- Occasionally work in noisy environments.
Benefits:
- Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.
- Dental.
- Vision.
- Voluntary benefits.
- 401k Retirement Savings.
- Paid holidays.
- Paid vacation.
- Bass Pro Cares Fund.
- And more.
Bass Pro Shops is an equal opportunity employer.
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