Seasonal Customer Service Representative

4 weeks ago


San Jose, California, United States Cabela's Full time

Job Summary:

The Customer Service Outfitter provides exceptional customer service to our guests while promoting the benefits of becoming a CLUB Member. This role requires a strong commitment to customer satisfaction and a passion for delivering a world-class experience.

Key Responsibilities:

  • Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
  • Proactively greets customers and presents them with the opportunity to become a CLUB Member or provides current members with a unique and exclusive experience.
  • Executes all CLUB operational and compliance programs.
  • Demonstrates products to customers and remains knowledgeable of advertised sales.
  • Helps meet metric goals and objectives for self and store.
  • Keeps CLUB inventory accurate and maintains a clean and organized CLUB Booth.
  • Provides full CLUB Member experience, including service processes such as processing payments, answering account questions, and processing applications.
  • Provides daily feedback and reports in a timely and accurate manner.
  • Provides peer coaching, recognition, and support as a CLUB advocate and representative.
  • Provides service to all areas of the store based on business need.

Requirements:

  • Minimum degree required: High school diploma or equivalent experience.
  • Experience: 0 to 2 years of experience.

Physical Requirements:

  • Stand and/or walk during shift to assist customers on the sales floor, etc.
  • Hear well enough to constantly communicate with others to exchange information.
  • Constantly repeat motions that may include the wrists, hands, and/or fingers.
  • Constantly assess the accuracy, neatness, and thoroughness of work assigned.
  • Light work that includes lifting and moving objects up to 20 pounds constantly.
  • Occasionally ascend or descend ladders, stairs, step stools, etc.
  • Occasionally work in noisy environments.

Benefits:

  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.
  • Dental.
  • Vision.
  • Voluntary benefits.
  • 401k Retirement Savings.
  • Paid holidays.
  • Paid vacation.
  • Bass Pro Cares Fund.
  • And more.

Bass Pro Shops is an equal opportunity employer.



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