Customer Service Representative with Food Manufacturing Experience
1 week ago
We are seeking an experienced customer care representative with food manufacturing experience to join our team at Kelly. This is a fantastic opportunity for individuals who are passionate about delivering exceptional customer service and have a strong background in the manufacturing industry.
About the RoleThis role will involve providing excellent customer service, answering phone calls, inputting customer orders into our internal system, and maintaining professional contact with external customers. You will also be responsible for proactively contacting existing customers to inquire about potential upcoming orders and responding promptly to customer inquiries and handling customer complaints.
The ideal candidate will have 3 years of customer service experience, strong technical computer skills, and a proven track record of meeting delivery commitments. They will also be able to ensure compliance with health and safety regulations, GMP's, and HACCP requirements.
Responsibilities- Answer phones and input customer orders into the internal system
- Provide follow-up to customers and sales teams to ensure delivery commitments are met
- Deal directly with customers to provide information regarding product availability and confirm pricing
- Maintain professional contact with external customers
- Proactively contact existing customers to inquire about potential upcoming orders
- Respond promptly to customer inquiries and handle customer complaints
- Support accounting teams with finance requests related to specific customers
We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, as well as:
- 11 company paid holidays per year
- 3 weeks' vacation to start
- 6 PTO days in a calendar year
- Educational assistance program and 100% paid benefits through BCBS and insurance policies
Kelly is a leading staffing agency that provides innovative workforce solutions to businesses across various industries. We are committed to helping our clients achieve their goals by providing them with top talent and expertise.
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