Associate Relations Specialist

4 weeks ago


El Paso, Texas, United States ADP Full time

ADP is seeking a highly skilled Associate Relations Specialist to join our team. The Associate Relations (Employee Relations) COE is responsible for building a centralized, expert-level Associate relations function that establishes a consistent and optimized process for investigating and resolving Associate complaints and conflicts across a broad scope of HR-related matters.

The successful candidate will possess a Bachelor's degree or equivalent in education and experience, with 2-4 years' experience in HR or employee relations. Preference will be given to candidates who have working knowledge of workplace regulatory regimes and employment laws, as well as SPHR and/or dispute resolution certifications.

The Associate Relations Specialist will be responsible for intake of Associate concerns, assessing the urgency level, and routing cases for appropriate inquiry and resolution. They will also assess, address, and resolve routine Associate Relations cases, recommend areas for improvement in delivery of services, technology, and process, and work directly with Associates across all business units via email and telephone.

The ideal candidate will have excellent listening, questioning, and problem-solving skills, with the ability to coach Associates and work comfortably across organizational boundaries. They will also be highly team-oriented, willing to lead change for the betterment of the function/ADP, and have a can-do attitude and ability to think and react appropriately.

ADP is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.



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